[Hiring] Asset Protection Investigator @Belk

Role Description

The Asset Protection Investigator is an integral part of the Belk investigations team and is responsible for proactively investigating instances of theft, fraud, safety, security, and policy violations. This is a non-exempt remote position located within Belk’s 16 state footprint. The Investigations Center is a store support function, and Investigators are required to work schedules that mirror store operations.

• Embody the values of the Asset Protection Mission Statement to protect the profitability of the company, keeping matters confidential, and fostering an environment of diversity and inclusion.
• Proactively and independently identify incidents of associate dishonesty, company policy violations, and external theft through exception-based reporting, surveillance, and other investigative sources.
• Be a change agent and approach tasks with a collaborative and curious mindset. Provide recommendations on how to improve processes and reduce company shortage.
• Communicate effectively, verbally and in writing, with leadership and store teams. Accurately and timely report all incidents to the appropriate chain of command.
• Be a resource to stores during critical incidents such as disaster recovery, active shooter, suspicious packages, and bomb threats.
• Timely resolve requests for assistance such as phone calls, e-forms, and e-mails with exceptional customer service. Provide stores instructions on how to resolve incidents in accordance with company policy and procedures.
• Subject matter expert surrounding theft behaviors and Belk apprehension guidelines. Assess theft patterns and techniques to identify organized retail crime activity.
• Create and maintain partnerships with stores and law enforcement through case assistance and participation in global, regional associations.
• Complete special projects and other duties as assigned with a teamwork and collaborative approach.
• All Associates are held to higher standards due to their position. AP Associates are expected to follow all government and corporate laws, rules, regulations, policies, and procedures.

Qualifications

• High school diploma or equivalent.
• Demonstrated experience in detailed report-writing.
• Ability to multi-task and work unsupervised.
• Ability to maintain confidentiality and use discretion.
• Strong oral communication and observation skills.
• Ability to comprehend policies/procedures and communicate to associates.
• Ability to work rotating shifts as directed including days, nights, weekends, and holidays.
• Ability to maintain a REAL ID or another acceptable form of identification for accessing federal facilities.

Requirements

• Computer and CCTV experience.
• 1 or more years of applicable experience.
• Proficiency with Word, Excel, and Outlook.

Knowledge / Skills Requirements

• Skilled in the detection and resolution of theft incidents.
• Ability to make critical decisions in high-pressure situations.
• Strong work ethic and ability to produce high-quality work under deadline pressures.
• Ability to solve problems with consideration to the business.
• Ability to read, write, speak, and understand English.
• Ability to prioritize, adjust to new developments, and complete tasks as required.
• Demonstrate strong interpersonal skills.
• Demonstrated ability to make regular court appearances on the company’s behalf.
• Must possess a demonstrated understanding of general and civil liability.

Physical Requirements

• Ability to sit for extended periods of time.
• Ability to operate standard phone, computer, calculator, and other business machines.
• Ability to operate communications, photographic, and video equipment including CCTV cameras.
• Ability to make appropriate business decisions in stressful situations based on existing policy and procedure.
• Ability to perform some lifting (25-50 lbs).
• Ability to travel infrequently.