[Hiring] AS400 Computer Operator @CapNexus

Role Description

Operators keep client production environments running. The role covers:

• System backups
• Report distribution
• Continuous monitoring of system and application jobs
• Escalation to designated programming team members when a production job errors
• Monitoring communications equipment
• Performing limited troubleshooting and problem resolution
• Serving as first-line support for operational and security issues

This is a full-time, fully remote, overnight (3rd shift) position on a fixed 4-day, 10-hour schedule (Wednesday–Saturday, Eastern Time).

SCHEDULE — FIXED, EASTERN TIME

• Wednesday, Thursday, Friday: 8:00 PM – 6:00 AM ET
• Saturday: 6:00 PM – 4:00 AM ET

4 × 10-hour shifts = 40 hours/week. The schedule is fixed; additional 3rd-shift nights may be offered to cover team vacations/PTO. Nights, weekends, and holidays are part of the regular schedule.

Qualifications

• 3–5 years of hands-on IBM i (AS/400) operations experience
• Hands-on experience in an operations environment
• Understanding of operating system principles, concepts, practices, and standards
• Strong oral and written communication skills
• Ability to work effectively within a team environment
• Ability to manage multiple projects, activities, and tasks simultaneously
• Facilitation and change management skills
• Comfortable working independently as the sole operator on shift
• Phone and reliable high-speed home internet

Requirements

• Ability to identify problems, collect data, and resolve routine problems of limited scope and complexity within established policies and procedures
• Able to work a fixed overnight schedule, including weekends and holidays
• Open to picking up additional 3rd-shift coverage when needed

Benefits

• Pay: $20-30/hour, full-time with benefits
• Overtime: hours over 40 per week are paid at time and a half
• Holiday pay: 8 hours of holiday pay provided by the business, plus pay for all hours worked

Work Setup & Team

• 100% remote — work from home
• Equipment provided: laptop(s), monitors, stands, and a small UPS to hold power through brief outages
• Candidate provides: a phone and reliable high-speed home internet (internet and hotspot are not provided)
• Team: 6-person operations team; reports to the Operations Manager
• Works independently: one operator per shift (two operators on Saturdays, 8:00 PM – 4:00 AM)

Responsibilities

• Perform routine maintenance on system hardware and its peripherals
• Monitor the operation of core systems and auxiliary equipment throughout the shift
• Own all production job scheduling requests for the assigned shift
• Contribute to the review of operating standards alongside the supervisor
• Execute tape library, problem management, help desk, and documentation functions
• Identify and document job scheduling and processing problems arising from software or hardware malfunctions
• Report all incidents and supporting detail to clients and management
• Ensure every processing requirement is met on a timely basis
• Follow defined escalation procedures when issues and errors arise
• Process security requests as appropriate, based on the client statement of work (SOW)

Preferred

• Experience with third-party scheduling software such as Fortra ROBOT
• Experience with IBM HMC (Hardware Management Console)
• Experience in retail systems operations and store polling
• Understanding of IBM Power Systems, with the ability to troubleshoot hardware problems
• Experience managing and logging tape libraries
• Experience with Island Pacific and JDA MMS