[Hiring] ArcGIS Support Analyst @SmartIPlace

Role Description

Provide development and technical support (1st, 2nd or Tier 3 Level) to the ArcGIS and ArcFM based Enterprise GIS system and applications.

• Take up development for minor enhancements using Python, Angular JS, ArcGIS JavaScript API, ASP.NET (C#).
• Support Client Landbase applications including new development and troubleshooting requests.
• Deploy ArcGIS Enterprise (Portal and Server) and administer ArcGIS server sites.
• System monitoring and performance tuning of the systems.
• Publish services and administer user roles and privileges.
• Coordinate with other teams like server support, security, DBA.
• Support hours shift: Be flexible from 9 AM up to 9 PM EST and weekend on a rotational base.

Qualifications

• 5-10 years of experiences of administration, support, and development ArcGIS applications.
• 5-10 years of experiences in administrating and supporting ArcFM applications, ArcGIS Developer, ArcGIS Desktop, ArcMap.
• Development and coding experiences using Python, Angular JS, ArcGIS JavaScript API, .Net (C#).
• Experiences in deploying ArcGIS Enterprise (Portal and Server) and administer ArcGIS server sites.
• System monitoring and performance tuning of the systems.
• Publish services and administer user roles and privileges.
• Ability to coordinate with other teams like server support, security, DBA etc.
• Ability to understand requirements and support team and share best practices/lessons learnt.
• Provide status of the tickets to the client SME.
• Troubleshooting and problem resolution for issues reported by end users of the enterprise applications.
• Account administration/troubleshooting administration and testing of Enterprise GIS and Database Projects.

Requirements

• Utility Experience (Plus): Leverage utility industry experience to enhance GIS solutions and contribute to industry-specific initiatives.
• Windows servers knowledge and experience.
• FME Experience: Work closely with FME Suite for GIS Landbase activities, ensuring accuracy and efficiency.