[Hiring] Applications Analyst - Clinical Informatics (Upgrade) @Mackenzie Health

Role Description

Reporting to the Manager, Clinical Informatics, Applications Analyst (EPIC Upgrade) will use their clinical knowledge combined with their superior analytical skills to support Mackenzie Health’s EMR (electronic medical record). As a Clinical Applications Analyst, they will work closely with:

• Physician leadership
• Nursing and allied health leadership
• Various clinical groups

Key responsibilities include:

• Providing end user support
• Troubleshooting issues and errors in the system
• Enhancing and improving EMR while maintaining system standards
• Analyzing business operations
• Prioritizing and implementing requested changes
• Participating in rotational on-call
• Conducting integrated system testing, upgrades, and optimizations of the software
• Training and creating/maintaining training environments and curriculums
• Developing and documenting policies and procedures
• Acting as the liaison between end users, EMR, and associated third-party vendors

Qualifications

• Undergraduate degree or diploma in a clinically related field; health informatics or computer science or equivalent
• Current EPIC certification in an application is required

Requirements

• Minimum of 2 years of hospital clinical and/or hospital information systems and EMR experience (required)
• Experience working with Epic EMR (required)
• Experience with coordinating with clinical and non-clinical stakeholders in both an internal and external capacity for Epic system build, testing, and upgrade efforts
• Solid understanding of managing virtual environments within the hospital industry
• Superior experience with MS Office/Windows/Visio
• Values the importance of data quality in an EMR and user security, access provisioning best practices
• Knowledge of how various clinical workflows are conducted in a hospital setting
• Strong interpersonal skills and the ability to communicate information clearly and concisely with physicians, nurses, allied health professionals, other clinical stakeholders, and project leadership
• Proven track record in supporting large scale health care information systems and technologies
• Utilizes project management skills to execute on-time deliverables to the organization
• Expertise and understanding of the organizational culture and clinical application experience in providing support in the delivery of care across the hospital
• Strong communication and conflict-management skills
• Proven attendance record
• Highly organized and detail-oriented
• Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all
• Ability to perform the essential duties of the job
• Effectively uses empathy in interactions with others and demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring
• Models behaviour that is aligned with the values of Mackenzie Health – Excellence, Leadership, and Empathy
• Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment

Benefits

• ITIL certification an asset
• Clinical, professional designations preferred
• Service Now experience an asset
• You may be required to work at any site of Mackenzie Health

Company Description

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants. We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.