[Hiring] Applications Analyst 2 @University of Washington Medical Center

Role Description

UW MEDICINE IT SERVICES has an outstanding job opportunity for an Applications Analyst 2 – Epic Bugsy / Orders.

• 100% FTE – 40 hours per week
• Day Shift – UW MEDICINE ITS SERVICES CORE HOURS ARE 08:00 – 17:00 (PST), Monday-Friday
• Required participation in team on call schedule

Position Highlights

• 100% remote opportunity
• 15 days of vacation your first year
• 12 days of sick time
• 1 personal holiday
• 11 paid holidays each year
• 100% matching, 100% immediately vesting 403(b)

Primary Job Responsibilities

• Perform analysis and troubleshooting for application issues to meet established Service Level Agreements, working with user groups to provide diagnostic assistance and resolution to questions and problem direction.
• Maintain issue tracking (both internally and with vendor) and follow issue tracking policies and guidelines.
• Provide proactive status updates to management, customers, and stakeholders.
• Meet with customers to identify and analyze customer system requirements for continuous improvements, set expectations, and escalate issues as needed.
• Develop and retain strong positive relationships with constituents, engaging to ensure a thorough understanding of their objectives and requirements.
• Prioritize tasks with guidance from designated lead, supervisor, or project manager.
• Track detailed status of tasks and work with leads, project managers, and/or supervisor should tasks vary from initial resource estimates.
• Test all scenarios conforming to quality standards at the component/feature level, including: testing system changes and assisting with development of test plans for usability, performance, and adherence to standards and executing, tracking, and reporting detailed results of application and system testing.
• Evaluate and implement management requests for information to generate reporting requirements.
• Support training and education program as per training system services level agreement.

Qualifications

• Bachelor’s degree in Computer Science, Health Information Systems, Math, Information Technology, Business Administration, or related field or equivalent combination of education/experience.
• Epic Bugsy Certification is REQUIRED.
• Epic Orders Certification is REQUIRED.
• 2+ years’ experience must include the following:
• 1+ years providing EHR systems application maintenance/support.
• Demonstrates a strong customer-oriented mindset, with experience building relationships, setting expectations, and collaborating across groups to ensure customers receive top quality service.
• 1+ year experience with application/system configuration and implementation of clinical information systems (and/or healthcare applications).

Compensation, Benefits and Position Details

• Pay Range Minimum: $97,020.00 annual
• Pay Range Maximum: $120,804.00 annual
• For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
• Shift: First Shift (United States of America)
• Temporary or Regular: This is a regular position
• FTE (Full-Time Equivalent): 100.00%
• Union/Bargaining Unit: Not Applicable