[Hiring] Application Support Specialist @Sequoia Connect

Role Description

We are currently searching for an Application Support Specialist:

• Provide L2/L3 support, monitor production streams, and ensure maximum system availability.
• Provide expert knowledge on all workflow designs for supported enterprise applications.
• Troubleshoot, review, analyze, and resolve production issues, including job failures.
• Apply code fixes and software patches on an as-needed basis to resolve escalated incidents.
• Bring onboard new software versions and upgrades for NT Certification, Packaging, and Deployment.
• Work directly with Business partners to analyze and resolve their queries effectively.
• Ensure compliance with all controlled processes according to strict business and IT requirements.
• Monitor and attend to all system alerts, escalating critical production issues to relevant teams and management.

Qualifications

• Proven experience providing L2/L3 application and production support in an enterprise environment.
• Strong ability to troubleshoot, analyze, and resolve complex production issues and workflow job failures.
• Experience investigating code bases to apply temporary or permanent code fixes and patches.
• Experience managing software upgrades, NT Certification, packaging, and deployments.
• Excellent stakeholder management skills to develop and maintain professional relationships with both IT and Business teams.
• High-Performance Mindset: Resilience, emotional intelligence, and a focus on agile delivery.
• Technologist DNA: A deep understanding of the difference between "coding" and "engineering."

Requirements

• Advanced Oral English for seamless collaboration with global teams.
• Advanced Spanish.

Benefits

• This position is available as Remote.