[Hiring] Application Support Specialist @TEKsystems

Role Description

Application Support Specialist (100% Remote – U.S.)

• Support enterprise-level access control, video surveillance, and integrated security systems used across global environments.
• Work from anywhere in the U.S. with company-provided equipment.
• Be the go-to expert ensuring mission-critical security systems are running flawlessly for customers.
• Gain hands-on experience with top platforms like Genetec, Lenel/S2, ProWatch, Avigilon, Milestone, and more.
• Join a highly technical, customer-focused team known for delivering excellent service.

Qualifications

• Advanced experience with Access Control Systems (Lenel, Genetec, ProWatch, AMAG, Software House, etc.)
• Video Management Systems (VMS) experience (Milestone, Genetec, Avigilon, Exacq, etc.)
• Burglar alarm programming & troubleshooting experience.
• Strong technical troubleshooting skills with a root-cause mindset.
• Ability to clearly communicate with customers and technical teams.
• Knowledge of networking fundamentals.
• Certifications in security systems or related tech are a big plus.

Requirements

• Support and maintain enterprise security systems (access control, CCTV/VMS, burglar alarms).
• Troubleshoot and resolve complex system issues, identifying true root causes.
• Program and configure access control and alarm systems.
• Partner with customers and field technicians to ensure fast, effective resolutions.
• Optimize system performance to ensure reliability and uptime.

Benefits

• Medical, dental & vision.
• Critical Illness, Accident, and Hospital coverage.
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available.
• Life Insurance (Voluntary Life & AD&D for the employee and dependents).
• Short and long-term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation or Sick Leave).

Company Description

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.