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Application Support Specialist
@5H0 Hub International Limited
[Hiring] Application Support Specialist @5H0 Hub International Limited
Apr 04, 2025 - 5H0 Hub International Limited is hiring a remote Application Support Specialist. đź’¸ Salary: $65,000 to $75,000. đź“ŤLocation: USA.
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Role Description
Provide high-level (2nd and 3rd level) system and application support to the business. Work with IT and operations management across diverse businesses to assess systems information needs and correspond with internal staff as well as vendors to ensure resolution of key issues. Play an active role in the maintenance and support of key business systems.
Major Functions
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Support Functions
- Serve as second/third level support for Broker Applications
- Work with team members, internal staff, and vendors to research and resolve problems
- Responsible for maintenance of assigned systems including scheduled utilities
- Monitor application performance and develop recommendations for corrections and improvements
- Monitor internal queue and work escalated tickets as they are assigned, understanding the importance of impact, urgency, and severity
- May be asked to provide work direction for Level 1 support team
- Documentation of resolution steps for a team knowledge base as well as a L1 knowledge base
- As required, coordinate activities with technical support staff and operations management
- Manage and administer application servers
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Project Functions as required
- Perform system, integration, and functional verification tests for software; coordinate user acceptance testing; review test results with user and obtain user approval
- Develop and maintain computer system documentation including specifications through change controls, procedures, and other relevant information in accordance with defined standards
- Implement software configuration and coding changes and coordinate the production move
- Recommend solutions or alternatives to meet end-user needs or to help users perform their job more efficiently
- Identify system impact of changes in the Company business, user needs, external business environment (i.e. Carrier Systems) and operating systems
Qualifications
- 2 to 3+ years’ experience administering a core Broker Management Systems preferred (Epic, TAM, Sagitta or AMS360)
- 2 to 3 years’ experience in the Insurance industry preferred
- 2+ years’ experience working with and administrating application back-ends/servers
- Experience working in a distributed network environment preferred
- Experience working with end users and providing production support preferred
- Experience developing test plans and data, testing and verification of results preferred
- Excellent interpersonal skills
- Excellent critical thinking abilities
- Excellent oral and written communication skills
- Evenings, weekends or non-regular hours may be required
- Although hybrid to a local HUB office is desirable, we are open to remote candidates
Requirements
- 2-5 years of relevant experience
- Up to 25% required travel
- Associate degree (2-year degree)
Benefits
- Comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance
- FSA, HSA and 401(k) accounts
- Paid-time-off benefits such as vacation, sick, and personal days
- Eligible bonuses, equity and commissions for some positions
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
All others
All others
|
Salary
đź’¸
$65,000 to $75,000
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 04, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
