[Hiring] Application Support Engineer @Copeland

Role Description

Execution of New Product Qualification / Application Development Plans, Tracking / Handling customer line / field issues, coordinating with Plant / Engineering / Customer for resolution. Product Application Training to customers & Heat Load Calculation support experience 4-5 years or more.

Key Responsibilities

• New Product Qualification – OEM/SSI OEM
  • NBO’s Of Cold Chain & Flow For North & East India OEM / SSI OEM’s Customer
  • Share technical documentation required by customer
  • Discussion of test plan & samples
  • Coordinate with sales for samples & delivery
  • Coordinate with Customer for sample evaluation / qualification
  • Address pilot production & post field testing issues
• Support To Cold Chain Contractors
  • Get inputs from Sales / Team / Customer for heat load calculations
  • Calculate the heat load based on input received on application & share report
  • Selection of system components like condensing unit / expansion valve etc
  • Support Sales To Work Out an Optimum Offer & Enquiry conversion
  • Post Sales support customer for installation / commissioning
• Application Development
  • Study of Cold Chain Market technical / Product Development Trends & Prepare Monthly report
  • Identify Need For New Product Development & prepare inputs to Mktg / Engg
  • Identification of opportunity for promoting New technologies / product offering
  • Discuss With Sales / Mktg / Prospective Customers to prepare an annual plan
  • Execute plan, build value story & convert to Business
• Handling Customer Issues
  • Coordination between Plant / Quality & Customer to share inputs / Resolve Line / Field Issues
  • Update of customer issues in oracle service portal
  • Discussion / visit to customer to understand the issue
  • Share inputs to customer for resolution after talking to plant / engineering
  • If needed arrange compressor for tear down & share findings
  • Coordinate with plant / engineering / customer to plan action for resolution
  • Coordinate with plant if any mfg related issues reported & arrange for CAPA
• Support Collateral Preparation with Marketing / Sales
  • Support Channel Partners For Collateral Preparation & Product Promotion Activities Like Training, Seminars etc
  • Participate & product promotion in local ISHRAE/ Cold Chain / other industry forums

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.