[Hiring] Application Support Engineer @Business Transformation Services Powered

Role Description

We are seeking an experienced Application Support Engineer to provide operational support, monitoring, troubleshooting, and maintenance for the Teladoc Telehealth Platform and its integrations. The ideal candidate will be responsible for ensuring platform availability, resolving incidents, supporting business users, monitoring interfaces, and coordinating with infrastructure, integration, and vendor teams to maintain a seamless virtual care experience.

Qualifications

• 5+ years overall IT experience
• 2+ years supporting telehealth, healthcare applications, digital health platforms, patient engagement systems, or virtual care solutions

Requirements

• Provide L2/L3 support for Teladoc and related telehealth applications.
• Monitor platform health, user experience, and transaction processing.
• Troubleshoot application issues and perform root cause analysis.
• Manage incidents, service requests, and problem tickets within SLA targets.
• Support production deployments, releases, and change activities.
• Support integrations & Monitor API transactions and interface queues.
• Support clinical, administrative, and operational users.
• Manage user access, permissions, and role-based security.
• Assist with onboarding and configuration activities.
• Provide end-user training and documentation as required.
• Monitor system performance and capacity.
• Conduct application health checks.
• Support configuration updates and system maintenance.
• Coordinate with vendor support teams for complex issues.

Benefits

• Participation in medical, dental, and vision insurance
• Flexible spending or health savings account
• AD&D insurance
• Employee assistance program
• Participation in a 401k program
• Additional voluntary or legally-required benefits