[Hiring] Application Support - Celigo & NetSuite @Boomering Inc.

Role Description

The Applications Support role is designed to augment the existing Systems Team in Australia while supporting the expansion into a global support group operating across multiple time zones. The goal is to extend support coverage across Melbourne, California, and Amsterdam business hours.

• Provide 1st and 2nd level support across Celigo Integration Apps (Shopify and Amazon), NetSuite OneWorld, and integrated applications including RF-Smart, SPS Commerce, Shopify, Zendesk, ClickUp, Miro, SmartFreight, and future systems.
• Take a hands-on approach to troubleshooting and resolving day-to-day operational issues with business users and internal teams.
• Manage escalations to 3rd-level support vendors and ensure SLA commitments are met.
• Work closely with the Core Applications team, business users, and external consulting partners to design and implement system improvements and integrations.
• Configure and deploy new storefronts and marketplaces within existing Celigo integration environments.
• Develop, test, and deploy new Celigo integration flows from development through to UAT and production.
• Build and maintain NetSuite saved searches, reports, workflows, configurations, and basic scripts.
• Review and analyse business processes to identify inefficiencies and recommend process improvements.
• Assist with testing, documentation, release support, and deployment activities for system updates.
• Provide support coverage across extended international business hours as part of a growing global support initiative.
• Perform additional duties as required by the Client and Systems Team.

Qualifications

• Hands-on experience configuring and supporting Celigo Integration Apps, specifically Shopify and Amazon connectors.
• Proven experience building and deploying Celigo integration flows end-to-end, including testing and production deployment.
• Strong working knowledge of NetSuite OTC processes, including order creation, inventory commitment, payout processing, deposit workflows, and GL impact.
• Experience with NetSuite administration, including saved searches, workflows, configuration, and troubleshooting.
• Broader exposure to P2P, R2R, inventory, and logistics processes is highly desirable.
• Exposure to SuiteScript, SuiteQL, RF-Smart, SPS Commerce, SmartFreight, or similar systems is advantageous.
• Experience supporting integrated systems and managing third-party vendors.
• Strong communication skills with the ability to engage technical and non-technical stakeholders.
• Comfortable managing multiple priorities independently within a fast-paced environment.

Personal Qualities

• Strong team player with excellent stakeholder management skills.
• Proactive, organized, and solutions-focused.
• Reliable communicator with strong expectation management.
• Comfortable working within a small team environment where independent problem-solving is essential.
• Adaptable and willing to learn as technologies and business processes evolve.

Benefits

• Genuinely caring Leadership Team.
• Competitive salary package.
• Company-provided full set-up for desktop/laptop with backup internet.
• HMO on the first day of hire.
• 15 Vacation Leaves and 5 Sick Leaves.
• Annual Performance Reviews.
• Unlimited Employee Referral Incentives.
• Employee Loan Facilities.
• Social Clubs and Interest Workshops.
• Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, Retirement Benefits, OT, and Premium Pays.