[Hiring] Application Support and Configuration Specialist @Compass Group

Role Description

Levy is seeking a detail-orientated and service-focused Application Support & Configuration Specialist to support the configuration, administration, and ongoing operation of the enterprise suites and catering applications. The role partners closely with the Premium Business and location teams to configure F&B menus, maintain application data, administer user access and provide day-to-day application support across the organization. The ASC Specialist will ensure menus, users, roles and system settings are accurately established and maintained in accordance with business requirements and configuration standards.

• Provide timely Level 1 and Level 2 support for application questions, menu configuration requests, user access inquiries, and system issues.
• Build and maintain accurate F&B menus and related application configurations across Suites and Catering venues.
• Maintain consistent enterprise configuration standards across menu, item, pricing, financial, legal, and operational data.
• Manage application content and data updates, including menu items, descriptions, pricing, service charges, financial information, and required legal language.
• Coordinate seasonal planning timelines, submission deadlines, intake processes, and configuration readiness activities.
• Review and validate menu submissions for completeness, accuracy, and compliance with established standards.
• Facilitate process training and provide guidance to location operators and business users through applicable communication and training channels.
• Provision and maintain user accounts, roles, and permissions in accordance with access standards and business requirements.
• Support recurring access reviews and audits to help ensure appropriate and compliant system access.
• Troubleshoot application defects and configuration issues, document findings, and coordinate communication and resolution with impacted users.

Qualifications

• Two to three experience supporting POS, catering, hospitality, FUB or enterprise application software.
• Experience with menu planning, F&B operations, hospitality technology, or application configuration preferred.
• Associate or bachelor’s degree in information systems, hospitality, business or related field; equivalent professional experience may be considered.
• Strong customer service orientation and a user-focused approach to application support.
• Highly organized, detail-orientated and able to manage multiple priorities and deadlines.
• Ability to work independently while collaborating effectively with business, location and product teams.
• Strong written and verbal communication skills, including the ability to facilitate training and explain configuration concepts in clear business language.
• Proficient in Microsoft Office suite of products.

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave