[Hiring] Application Engineer II @Sarah Cannon Research Institute

Role Description

The Application Engineer II provides technical support and administration for enterprise applications and associated services that support Finance and other enabling functions across SCRI. Responsibilities include:

• Configuring, testing, documenting, troubleshooting, and optimizing application solutions to ensure reliable system performance, operational efficiency, and alignment with business objectives.
• Supporting day-to-day application operations, user issue triage, release testing, data review, integration monitoring, documentation, and coordination with internal business, IT, reporting, security, and vendor teams.
• Analyzing business and system support needs, documenting user-reported issues, assisting with configuration and enhancement requests, supporting testing and validation activities, maintaining runbooks and knowledge articles, and contributing to reliable, compliant application operations.

Qualifications

• Familiarity with cloud-hosted SaaS platforms, Azure services, enterprise monitoring tools, and platform integrations.
• Experience supporting ERP, finance, healthcare, life sciences, or regulated environments.
• Experience with integrations, automation platforms, SQL, APIs, and reporting technologies.
• Working knowledge of application support, incident management, ticket tracking, release support, testing, documentation, and production support practices.
• Foundational understanding of Infor FSM as a cloud ERP platform, including configuration versus customization concepts and release cadence considerations.
• Understanding core finance data and transaction concepts, including chart of accounts, accounting entities, project hierarchy, study funding and management, receivables, posting logic, lifecycle events, and period close.
• Working knowledge of Infor OS concepts, ION architecture, event-driven integrations, document flows, connectors, monitoring, error handling, and message reprocessing.
• Foundational understanding of IPA automation patterns, including triggers, tasks, conditions, loops, logging, retry logic, timeout handling, recovery strategy, and operational metrics.
• Awareness of Birst extracts, subject areas, data lineage, extract cadence, refresh dependencies, data lake dependencies, and Power BI reporting impacts.
• Familiarity with validated or controlled system environments, test documentation, audit readiness, security, governance, and regulated application support expectations preferred.
• Focus on customer service, operational reliability, data quality, compliance, governance, and secure support outcomes.

Requirements

• 3+ years of experience supporting, testing, administering, configuring, documenting, or troubleshooting enterprise applications required.
• Experience supporting vendor-hosted, SaaS, ERP, finance, healthcare, life sciences, or regulated business applications preferred.
• Ability to read and explain integration flows, gather root-cause details, document errors, and coordinate issue resolution across business and technical teams.
• Knowledge of SDLC, Agile, and change management practices.
• Understanding API-based integrations and enterprise architecture concepts.
• Ability to perform root cause analysis across applications, integrations, reporting, and data layers.
• Experience interpreting data lineage and business process flows.
• Strong verbal and written communication skills with the ability to work effectively with finance users, business stakeholders, vendors, technical teams, and leadership.
• Ability to create clear support documentation, runbooks, test evidence, requirements notes, ticket updates, release summaries, and stakeholder communications.
• Ability to support UAT, regression testing, smoke testing, release validation, incident triage, and post-release follow-up activities.

Benefits

• Comprehensive benefits to support physical, mental, and financial well-being.
• Competitive compensation package determined by performance, experience, skills, equity, and geographical markets.
• Annual bonus or long-term incentive opportunities may be offered.

Company Description

Sarah Cannon Research Institute (SCRI) is one of the world’s leading oncology research organizations conducting community-based clinical trials. Focused on advancing therapies for patients over the last three decades, SCRI is a leader in drug development.

• SCRI has conducted more than 850 first-in-human clinical trials since its inception.
• Contributed to pivotal research that has led to the majority of new cancer therapies approved by the FDA in the past decade.
• SCRI’s research network brings together more than 1,300 physicians who are enrolling patients into clinical trials at more than 200 locations in 20+ states across the U.S.