[Hiring] Application Analyst - Revenue Cycle @Vanderbilt University Medical Center

Role Description

The Application Analyst will join the HealthIT Revenue Cycle team and support Epic Hospital Billing (HB) and Professional Billing (PB) functionality, including system integrations. This role focuses on ensuring stable, efficient revenue cycle workflows and delivering high quality application support to operational and technical stakeholders.

Key Responsibilities

• Support Epic eStar Resolute HB and PB revenue cycle applications, including related system integrations.
• Maintain and optimize payment, denial, and follow-up workflows, including Single Billing Office (SBO) functions.
• Perform payor plan maintenance, agency placement configuration, and work queue updates.
• Support Charge Router, claims processing, and other Epic specialty areas (certifications in these areas are a plus).
• Provide ongoing support for incident and problem tickets, routine system maintenance, and application enhancements.
• Participate in system testing, validation, and regular Epic upgrades.
• Collaborate with operational and technical stakeholders to troubleshoot issues and improve billing processes.
• Participate in a 24/7 on-call rotation to support critical systems as needed.

Qualifications

• Strong understanding of revenue cycle operations, including billing and follow-up processes.
• Experience with or working knowledge of Epic Hospital Billing and/or Professional Billing.
• Familiarity with SBO (Self-Pay / Billing Operations) workflows.
• Ability to analyze issues, document solutions, and communicate effectively with both technical and business users.
• Experience supporting production healthcare systems in a regulated environment.

Preferred Qualifications

• Prior experience in a Revenue Cycle Application Analyst role.
• Experience supporting Epic upgrades, enhancements, and integrations.
• Experience in other Epic Applications like Home Health, Wisdom, and/or experience in community connect is also a plus.

Technical Capabilities

• Configuration Management and Planning (Novice): Competent to apply changes or develop new functions based on understanding of the design of the system.
• Technical Analysis (Novice): Knows most major/common assigned product group functions.
• Testing (Novice): Competent to develop new and execute pre-designed program test data.
• Product Knowledge (Novice): Understands the product in relation to other company products.
• Problem Management (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate knowledge of Incident Tracking and Problem Reporting.
• Business Knowledge (Novice): Understands customers' business operations beyond single issues driving a project.

Core Accountabilities

• Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance.
• Problem Solving/ Complexity of work: Analyzes moderately complex problems using technical experience and judgment.
• Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area.
• Team Interaction: Provides informal guidance and support to team members.

Core Capabilities

• Supporting Colleagues: Develops Self and Others; Builds and Maintains Relationships; Communicates Effectively.
• Delivering Excellent Services: Serves Others with Compassion; Solves Complex Problems; Offers Meaningful Advice and Support.
• Ensuring High Quality: Performs Excellent Work; Ensures Continuous Improvement; Fulfills Safety and Regulatory Requirements.
• Managing Resources Effectively: Demonstrates Accountability; Stewards Organizational Resources; Makes Data Driven Decisions.
• Fostering Innovation: Generates New Ideas; Applies Technology; Adapts to Change.

Position Qualifications

• Work Experience: 2 years of relevant work experience.
• Education: Bachelor's degree.

Benefits

• This role offers the opportunity to make a meaningful impact within Vanderbilt Health.
• Supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.

Equal Opportunity Statement

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.