[Hiring] Application Analyst II @Mayo Clinic

Role Description

The Revenue Cycle Application Analyst II is primarily responsible to configure and provide intermediate functional and technical support for the specific application or set of applications to a variety of Revenue Cycle business users. In addition, part of the responsibility is to collaborate with end users to understand the workflow and its interdependencies and make corrective adjustments or enhancements. This role is the central point of communication for a variety of users and will coordinate all activities on behalf of the Revenue Cycle organization.

• Assists with the analysis recommendations for corrective actions and resolution of problems within the software application.
• Creates and executes test scripts for new system builds timely and effectively.
• Provides analysis and documentation of workflows, data collections, end-user report details, and other technical issues associated with applications, applying both vendor and internal stakeholder consideration.
• Creates, modifies, and tracks system build timely and effectively.
• Provides support for normal maintenance of upgrades and system maintenance.
• Implements system updates and changes and communicates those changes to super users and end users.
• Provides ongoing application support for all supported applications.
• Engages, manages, and communicates to all stakeholders.
• Solves problems by analyzing business issues and requirements, analyzing workflows, and synthesizing key messages.
• Ability and experience understanding end user workflow and owning the technical components of that workflow.
• Ability to work well in team environments and facilitate integrated meetings.
• Demonstrates customer-oriented service excellence principles.
• Self-motivated with ability to identify and resolve issues and advance personal knowledge.
• Ability to execute complex tasks through organization and details driven approach.
• Demonstrates excellent interpersonal communication skills, among facility customers and team members.
• A motivated, quick learner of software and information technology.
• Proficient in accurate, thorough, and complete documentation.
• Epic application knowledge to build, test, support, and train.

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Company Description

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

• Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations.
• Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives.