[Hiring] Application Analyst I @Geisinger

Role Description

Responsible for the performance of tasks related to application implementation, adoption, enhancement, and support. This includes but is not limited to:

• Analysis
• Development
• Training
• Testing
• Documentation
• Go-live and ongoing support
• Problem resolution
• Maintenance

Job Duties:

• Develops a strong understanding of assigned application(s).
• Meets with relevant personnel to perform data collection through discussions, workflow observations, and document review.
• Develops an understanding of best practice workflows.
• Identifies opportunities to modify current state workflows to increase efficiency or effectiveness.
• Produces documentation including:
  • Current and future state workflows
  • Pros/cons
  • Gap analysis
  • Needs assessments
  • Design specifications
  • Build documentation
  • Test plans
  • Project plans
  • Status reports
  • Transitionary documentation
• Performs application testing including unit and scenario-based testing.
• Applies critical thinking to problem solving and strives to understand the root cause of issues.
• Communicates effectively with peers, informaticians, stakeholders, project teams, and leadership.
• Provides regular updates regarding work status via standard documentation tools and/or huddles, meetings, etc.
• Completes system build and documentation in accordance with department guidelines and in adherence to change management policy.
• Actively participates in meetings by being an engaged listener and offering both feedback and input.
• Prepares training material and conducts training classes in either virtual or in-person settings.
• Adheres to best practices regarding information security.
• Participates in team on-call rotation to provide 24x7x365 support to assigned areas.
• Provides remote and/or on-site support as needed to end-users.
• Supports system upgrades, patches, and monitoring.
• Assists in the preparation of department guidelines, standards, procedures, and policies.
• Participates in vendor review and selection processes.
• Participates in testing the integration and technical requirements of peripherals and devices that interface with or integrate with assigned applications.
• Performs other duties as required or assigned by emergency or other operational reasons for which the employee is qualified to perform.

Work is typically performed in an on-campus or home office environment. Accountable for satisfying all job-specific obligations and complying with all organization policies and procedures.

Qualifications

• Demonstrated experience supporting Medicare, Medicaid, Dual Eligible, and other government-sponsored healthcare programs.
• Proven ability to perform business analysis and technical analysis, including gathering, documenting, and translating business, operational, and regulatory requirements into system solutions.
• Strong understanding of healthcare payer operations, CMS regulations, compliance requirements, and government program processes.
• Experience partnering with business stakeholders and technical teams to analyze processes, define requirements, support system enhancements, and implement regulatory initiatives.
• Experience with requirements management, data analysis, testing, system integration, and production support in a regulated healthcare environment.
• Knowledge of healthcare administration systems, data flows, reporting, and technology solutions supporting government programs.

Requirements

• Candidates must be able to work Eastern Time business hours.
• High School Diploma or Equivalent (GED) - (Required)
• Minimum of 2 years relevant experience (Required)

Benefits

• Healthcare benefits for full-time and part-time positions from day one, including vision, dental, and domestic partners.
• Encouragement of an atmosphere of collaboration, cooperation, and collegiality.

Company Description

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.