[Hiring] Application Analyst @Gundersen Health System

Role Description

We are seeking an experienced Application Analyst – Cadence to support and optimize our Epic Cadence application. This role partners with ambulatory operations, access management, clinic leadership, and technical teams to ensure efficient scheduling workflows, provider template management, and patient access optimization.

The ideal candidate has strong analytical skills, Epic Cadence experience, and a passion for improving scheduling efficiency and the overall patient experience.

• Troubleshoots and resolves basic application issues and provides end user support.
• Collaborate with IT, operational, and clinical teams to ensure optimal scheduling workflows and system performance.
• Monitors applications for issues in connection with maintenance, upgrades, and implementations.
• Builds and maintains provider schedules, appointment templates, and scheduling rules within Epic Cadence.
• Participate in projects related to system enhancements, workflow optimization, integrations, and new implementations.

Qualifications

• Bachelor's degree in a related field or equivalent years of experience and education.
• At least 2-4 years of relevant work experience.
• Epic Cadence certification preferred.
• Strong analytical and problem-solving experience.
• Strong understanding of patient scheduling, provider template management, registration, and access workflows.
• Experience working with clinic operations, access teams, and operational stakeholders.
• Strong analytical, problem-solving, and troubleshooting skills.
• Ability to clearly communicate technical concepts to non-technical users.
• Experience working in a healthcare IT environment.

Requirements

• Fulltime, 80 hours biweekly (1.0 FTE).
• Monday-Friday core business hours typically 7:00am-4:00pm.
• Remote work options for residents in WI, MN, or IA only, with occasional need to work onsite for support initiatives in either La Crosse, WI or Green Bay, WI.
• Immigration sponsorship (e.g., H-1B) is not available for this position.
• Starting salary of $70,000/year and up based on your relevant work experience.
• Based on experience, this position may also be filled at an Application Analyst or Senior Application Analyst level.

Benefits

• A highly adaptable and mission-driven organization with a work environment that supports you personally and professionally and a work culture where you are valued and appreciated.
• A comprehensive and generous benefits package (Medical, Dental, Life Ins, HSA/FSA) ensuring your comfort and well-being as a valuable team member.
• Substantial retirement contribution including a 401k match & annual discretionary base contribution.
• Paid Time Off (PTO) combines vacation, sick, and personal days into one balance to allow you the flexibility to use your time off as you need.
• Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, and our Career Development Center.
• Additional Employee Discounts and Perks.
• Wellness program with incentives, employer-paid life insurance and AD&D, optional short-term and long-term disability coverage, an employee assistance program, identity theft protection, pet insurance, Inspire & Celebrate colleague recognition and rewards program, a discount program, and more!

Company Description

Emplify Health is comprised of two of the Midwest’s most respected healthcare systems, Bellin Health and Gundersen Health System. Once neighbors, we are now partners, united in our mission to provide exceptional care to our communities. As a not-for-profit, patient-centered healthcare network, we have headquarters in Green Bay and La Crosse, Wisconsin. Our extensive network includes 11 hospitals and more than 100 clinics, serving 67 cities and rural communities across Wisconsin, Iowa, Minnesota and Michigan’s Upper Peninsula. With over 4,500 dedicated nurses and providers, we are committed to delivering primary, specialty and emergency care, along with innovative medical education programs. Join us in making a meaningful difference in the lives of our patients and communities.