[Hiring] Application Analyst @Duke Health

Role Description

The Maestro Care Inpatient Application Analyst is primarily responsible for the development, deployment, post-implementation support, product design, and testing cycles of the Maestro Care (Epic) Inpatient Electronic Health Record (EHR). This includes:

• Planning, performing, managing, and supporting identified application users in the Duke environment.
• Modules supported by the Inpatient team include:
  • Clinical Documentation (including Rehab and Case management)
  • Orders (including Infection Control)
  • Emergency (ASAP)
  • Obstetrics (Stork)
  • Home Care and Hospice (Dorothy/Comfort)
  • Third-party integrated applications
• Working closely with Epic and other Maestro Care applications staff to create and carry out deployment tasks, clinical workflow interpretation, and participate in Maestro Care Inpatient application build, testing, and support.
• Advising and assisting with educational issues, including cross-training of team members, end-users, and DHTS Service Desk via face-to-face, phone, or email and training classes.
• Acting as Maestro Care Inpatient EHR application expert for base functionality, updating test plans to account for testing of new features with all releases.
• Participating in design sessions and review of specifications for new features and enhancements in the Maestro Care Inpatient EHR.
• Managing user access to Maestro Care Inpatient EHR systems and tracking changes.
• Participating in daily (including night/weekend) call rotations to provide production support and error management.
• Partnering with providers and clinical staff to improve their knowledge and fluency within Maestro Care as needed.
• Coordinating virtual and on-site assistance to support the growth and expansion of Duke Health.
• Facilitating Epic support during all phases of implementation to enhance knowledge transfer and promote proficiency in utilizing the application(s).

Although this position is primarily remote, occasional on-site presence may be required at DHTS offices for testing or at one of our hospitals to support command center activities during new application deployments.

Qualifications

• Bachelor degree, preferably in computer science or a clinical field, or offsetting clinical or IT experience.
• Prefer clinical experience in an inpatient or Acute setting.

Requirements

• Level 1: One year of related experience.
• Level 2: Three years of related experience.
• Level 3: Five or more years of related experience.
• Level 1: Maintenance of North Carolina licensure or certification in related clinical discipline is required for all levels.
• Level 2 and 3: Epic ClinDoc, Orders, ASAP, Stork, or DoCo certification.
• Valid driver’s license.
• Strong problem-solving and customer service skills.
• Attention to detail and strong critical thinking.
• Demonstrated written, verbal, and follow-up skills.
• Application configurations.
• User technical support/training.
• Ability to translate business processes into technical solutions.
• Data analysis and trending.
• Prioritization and time management of deliverables.
• Design specifications for information systems.
• Knowledge and experience with implementation of health care IT systems.
• Maintenance of information systems.
• Collaboration skills to include ability to talk with leaders across the organization.
• Quality assurance (may be required).
• Adult learning and training methods (may be required).
• Knowledge of project management to manage deliverables.
• Leadership and advanced problem-solving skills.

Company Description

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy-related conditions), sexual orientation, or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes.

To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.