[Hiring] Application Analyst @Pepperdine University

Role Description

The Application Analyst implements, maintains, and supports custom and third-party software applications to improve University business processes.

• INNOVATION AND SOLUTIONS: Implements and supports major custom and third-party applications for the University including planning, analysis, design, data modeling, implementation, testing, training, documentation, and maintenance.
• RESEARCH, ANALYSIS, AND REPORTING:
  • Conducts needs analysis with constituents to identify opportunities for application improvements or new projects.
  • Reviews application support requests (in-person, email, support ticket, etc.) and other metrics to measure user satisfaction, assist in root cause analysis, and identify solutions and/or enhancements to improve the user experience.
  • Evaluates design/development trends, new/emerging technologies, and other application solutions for consideration within IT or the University.
• PROJECT MANAGEMENT:
  • Takes ownership of assigned projects and plays a proactive role toward the goal of project completion from start to finish.
  • Estimates time and resources required for tasks and projects.
  • Reports status of current projects on a regular basis to supervisor, leadership, and/or stakeholders.
  • Uses project management software to track, monitor, and measure all projects.
• COMMUNICATION AND RELATIONSHIPS:
  • Represents Pepperdine and IT in a professional manner when collaborating with internal and external stakeholders.
  • Develops and maintains strong partnerships with campus personnel and departments, as well as with external vendors and service providers, to assure current and future operational success.
• ADMINISTRATION:
  • Reviews and submits regular, timely, and complete paperwork and processes, such as status reports, bi-weekly or monthly timesheets, assessments for mid-year and annual reviews, and other routine IT and University practices.
• COLLABORATION:
  • Provides backup support and assistance to other team members.
  • Collaborates with co-workers and University colleagues on departmental, division-wide, and institutional projects.
  • Shares process information and makes informal recommendations on how to improve processes and overall job execution within the team/department.
• PROFESSIONAL DEVELOPMENT:
  • Attends training sessions, vendor presentations, user group meetings, conferences, and seminars.
  • Engages regularly in individual professional development related activities to remain current with industry technology trends and work processes.
• COMMITTEES AND BEYOND JOB DUTIES:
  • Volunteers to undertake tasks that stretch the employee's capabilities.
  • Serves on various committees within the Information Technology division.
  • Participates in external University committees.

Perform other related duties as assigned. Uphold University mission through work performed.

Qualifications

• Bachelor's degree in information systems or computer science, specialized training, certification, or equivalent work experience.
• One (1) or more years of systems administration/analysis experience; and knowledge of distributed systems architecture, middleware, or object-oriented analysis and design.
• Demonstrates a working knowledge of basic hardware and software products.
• Demonstrates problem solving/troubleshooting skills.
• Advanced knowledge of working with computers and applications in a networked environment.

Requirements

• Project management experience or familiarity.
• Experience working with vendors to procure, implement, and support applications.
• Experience troubleshooting and resolving application-related issues.
• Hands-on experience managing and maintaining applications in a production environment.
• Experience with database systems (e.g., SQL), programming languages, and testing methodologies.

Benefits

• Expected Pay Range: $25.96 - $28.36 per hour.
• Pepperdine offers a robust and highly competitive benefits package.