[Hiring] API IT Solutions Analyst II @CSAA Insurance Group, a AAA Insurer

Role Description

We’re looking for motivated, innovative professionals who think big, move fast, and are passionate about delivering service excellence.

As an API IT Solutions Analyst II, you will play a critical role in delivering enterprise APIs that power mission-critical applications across sales, service, and claims—supporting both digital and agency channels. You’ll work closely with internal and external partners to onboard them to our API ecosystem, troubleshoot issues, and ensure seamless integration experiences.

Your Work

• Collaborate with Business Relationship Management/Consultants (BRM/BRMC), Business Solutions Analysts (BSA)/Other business partners, Project Managers (PM), Developers and Quality Assurance (QA) and other IT partners as needed.
• Work closely with BRM/BRMC and BSA to understand needs, collect business requirements, and translate them into technical requirements.
• Coordinate with project managers to ensure project timelines and milestones are met.
• Develop and maintain comprehensive Standard Operating Procedures (SOPs) to ensure consistency and efficiency in processes.
• Identify and coordinate interdependencies across multiple domains, ensuring seamless integration and alignment of efforts.
• Lead and accelerate the delivery of projects and initiatives, driving them to successful completion within set timelines.
• Author API mapping sheets, API specs.
• Cultivate and sustain strong, collaborative relationships with various domains and key contributing partners, such as the AI Council, Architecture Review Committee (ARC), and others.
• Collaborate with Architects, Developers and others as needed to ensure technical solutions align with business objectives.

Provide Subject Matter Expertise

• Serve as a go-to resource for business partners, providing in-depth knowledge of the applications and platforms.
• Review and provide feedback on documentation created by other analysts to ensure accuracy and completeness.
• Regularly update BRM/BRMC, BSA and PM on the status of issues and risks.

Ensure Accurate Translation and Traceability of Business Requirements into Technical Requirements

• Collaborate as needed with BSA and other business partners to capture all vital business needs by employing Business Requirements Document (BRD).
• Validate the technical requirements support the business requirements, delivering expected features and functionality.

Create, Maintain and Update Documentation

• Create and maintain comprehensive documentation, including technical requirements, design, user stories, and acceptance criteria.
• Collaborate with Architects and Solution Designers and own the creation of clear and concise technical specifications and documentation.
• Ensure that all documentation is up-to-date and accessible to relevant partners.

Assist with Business Involvement in Testing and Training

• Assist with user acceptance testing (UAT) sessions.
• Assist with development and delivery of systems related training materials and sessions to help users effectively use new or enhanced applications.

Perform Data Analysis and Reporting

• Extract, analyze, and interpret data to support business decisions and project outcomes.
• Contribute to reports and dashboards to track project progress and performance metrics.

Qualifications

• Bachelor's degree in related area (Computer Science, Information Systems or other related field) or an equivalent combination of education and experience.
• 3 - 5 years System documentation experience and/or technical writing.
• Ability to create non-functional requirements and translate business requirements into non-functional requirements.
• Solid understanding of development, quality assurance and integration methodologies.
• Ability to trace given transactions through a sophisticated system and document how systems and overlapping processes interact.

Requirements

• Working knowledge of industry practices and CSAA IG policies.
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.).
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.).
• Travels as needed for role, including divisional/team meetings and other in-person meetings.
• Fulfills business needs, which may include investing extra time, helping other teams, etc.

Benefits

• Recognition: Total compensation package, annual bonus eligibility for most roles, 401(k) with a company match.
• Career Growth: Leaders and mentors partner with employees to align interests and support long-term success.
• Flexible Workplace: Remote-first culture with flexibility to work from various locations including CSAA offices.
• Inclusion and Belonging: An inclusive workplace fostering an environment where people feel valued and heard.
• Sustainability: Taking bold action to build more resilient communities and reduce environmental impact.