[Hiring] API Integration Analyst @Corelation Inc
Mar 29, 2025 - Corelation Inc is hiring a remote API Integration Analyst. 💸 Salary: $80,000 - $93,500. 📍Location: USA.
Role Description
The API Integration Analyst I is the entry level in vendor support. This position is responsible for being the primary point of contact for vendors looking to integrate with Corelation’s KeyStone platform. The analyst will work with the vendor but collaborates extensively with clients. This position works with supervisory direction or may require assistance from higher level development team members.
- Serve as the point of contact for vendors and guide vendors through the onboarding process.
- Manage support for all vendor inquiries that come through multiple channels.
- Provide primary support for vendors experiencing problems associated with the KeyBridge API.
- Perform basic training and troubleshooting of integration issues, QA downstream process, proficient in navigation of the system.
- Own support tickets with appropriate levels of follow up, knowing when to escalate.
- Determine the appropriate escalation path, delineating issues into escalations, bugs, feature enhancements.
- Follow defined support guidelines for opening, executing, and resolving issues through the ticketing system.
- Track and record issues as they arise, assigning them to the appropriate teams (development, product, training).
- Analyze trace logs necessary for troubleshooting issues.
- Consult with vendors and mutual customers to define parameters necessary for API interface development.
- Evaluate vendor product functionality to assess integration needs.
- Perform other job-related duties as required.
Qualifications
- 1-2 years of experience in the credit union field or in a related area is preferred.
- API programming a plus.
- Knowledge of API/Web technologies.
- Project management experience a plus.
- Strong analytical skills.
- Knowledge of the KeyStone platform a plus.
- Bachelor's degree in computer science, information systems, or other technology-related field or equivalent number of years of experience.
Benefits
- Medical, Dental, Vision, Life Insurance
- 401(K) Match
- Discretionary profit share
- Discretionary annual bonus
- Wellness Programs: Yoga and Massages
- Bi-Weekly engagements (coffee tastings, trivia, etc.)
- Community Involvement
- Professional Development Growth Days
- Vacation Days
- Floating Holidays
- Sick Days
- Parental leave
Company Description
Voted Top Workplaces in San Diego in 2021, we live and work by our core values of integrity, collaboration, innovation, respect, and service. Corelation cares about each employee, which is exemplified through its competitive pay and outstanding benefits package. Corelation has a generous 401K retirement plan, an extensive paid time off policy, and one of the best company cultures out there! When you join the Corelation Team, you are embarking on a journey of professional and personal development.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
$80,000 - $93,500
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 29, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
