[Hiring] Analyst- Intelligent Automation @Innovior

Role Description

We are looking for a proactive Analyst to join our Shared Services Platform (SSP). This role is ideal for early-career professionals who enjoy client interaction, problem-solving, and building foundational consulting skills while working with modern automation, cloud, and data technologies.

The SSP operates as a centralised shared services function, supporting Managed Services, Project Delivery, and PMO activities across all Innovior service lines. Analysts in the SSP provide day-to-day client support while gaining exposure to delivery governance and project work, with opportunities to be seconded into client engagements as demand arises. This role provides a structured pathway into our Intelligent Automation service line with high-performing Analysts progressing quickly.

Key Responsibilities

• Client Support & Service Delivery
  • Monitor and respond to client service tickets via ITSM platform, ensuring resolution within agreed SLAs
  • Provide clear, professional updates and resolutions to clients via ticketing systems and email
  • Support ongoing managed services activities, including incident handling, service requests, and minor enhancements
  • Escalate complex issues to senior consultants and technical specialists as required
• Client Engagement
  • Build strong working relationships with client stakeholders through clear communication and regular updates
  • Participate in client-facing meetings to discuss ticket status, recurring issues, and service improvements
  • Represent the SSP professionally as a first point of contact for supported clients
• Reporting, Governance & PMO Support
  • Support centralised PMO activities within the SSP, potentially including:
    • Status reporting and tracking
    • Risk, issue, and dependency registers
    • Maintaining delivery documentation, templates, and standards
  • Assist with improving service processes and governance over time
• Project & Secondment Support
  • Be seconded to project teams as required to support new or existing client engagements
  • Assist with project activities such as documentation, testing, deployment support, and post-go-live activities
  • Return to the SSP between engagements to continue supporting managed services and platform activities
• Learning & Capability Development
  • Actively develop skills across consulting fundamentals and delivery best practices
  • Upskill in relevant technologies such as:
    • Microsoft Power Platform (Power Apps, Power Automate, Power BI)
    • UiPath or other automation platforms
    • Azure services and data analytics
  • Work closely with senior consultants to build technical and professional capability

Qualifications

• 1 year of experience with Power Platforms such as Power Apps, Power Automate and UiPath
• Strong written and verbal communication skills with excellent email etiquette
• Ability to manage multiple tasks, tickets, and priorities in a fast-paced environment
• Comfortable working in client-facing situations and presenting updates confidently
• High attention to detail and a proactive, problem-solving mindset
• Willingness to learn and adapt across multiple service lines

Requirements

• Basic understanding of IT service management tools (e.g. ServiceNow, Fresh Service)
• Interest in automation, cloud platforms, CRMs/ERPs, and data & analytic technologies
• Tertiary qualification in IT, Business, Engineering, Data, or a related discipline (or equivalent experience)
• Exposure to professional services, internships, or client support environments

Benefits

• P.S: The shift timings will be 4:30 am - 1:00 pm IST