[Hiring] Analyst, Bank Payments, Reported Fraud @Careers at Tide

Role Description

This is an exciting opportunity for someone who is passionate about Fraud and Financial Crime, leading teams, and using technology and data to constantly improve processes and service. This position will suit a proven operational team leader who is keen to join a fast growing European-focused Fintech.

As a Fraud Investigations Analyst you’ll be:

• Conduct end-to-end investigations into suspected fraud, scams, chargebacks, and financial crime activity
• Analyse transactions, customer behaviour, and supporting documentation to identify fraud typologies and patterns
• Review alerts generated by fraud monitoring systems and take appropriate action (account restrictions, closures, clearlisting)
• Assess source of funds and source of wealth where required
• Liaise with internal teams to resolve cases efficiently
• Communicate with external parties such as banks, payment providers, and law enforcement when necessary
• Make clear, well-reasoned decisions in line with internal policies and regulatory expectations
• Maintain accurate case notes and investigation records
• Contribute to fraud prevention initiatives, process improvements, and control enhancements
• Stay up to date with emerging fraud trends, typologies, and regulatory changes

Qualifications

• You have C1 level and above in spoken and written English.
• You have at least 1 year experience of Fraud, AML, Transaction monitoring or Financial Crime control functions, ideally within a financial services business and have solid understanding of the risks and controls.
• You have good analytical, process and project management skills as well as the ability to make risk-based decisions and/or recommendations.
• You are passionate about driving continuous improvement and managing teams through change.
• You ideally have experience in, or knowledge of UK business banking.
• Strong analytical and critical-thinking skills.
• Ability to assess complex information and make sound risk-based decisions.
• Excellent attention to detail and documentation skills as well as good written and verbal communication skills.
• Ability to manage multiple cases and meet deadlines.
• Comfortable working with transaction data, banking information, and investigative tools.

Benefits

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities
• Stock Options (If applicable)