[Hiring] AmeriCorps Vista Virtual Services @Goodwill Southern Rivers

Role Description

GoodwillSR AmeriCorps members will assist in a behind-the-scenes capacity-building role. Responsibilities include:

• Research workforce needs
• Organize existing learning assets
• Create standardized curriculum tools
• Build a centralized SharePoint resource library
• Develop evaluation and sustainability systems
• Not provide routine instruction, client assistance, or operational coverage

Responsibilities

• Assess current and prior VITA volunteer, scheduling, outreach, partnership, training, communication, and recognition systems
• Map end-to-end workflows for in-person, virtual, telephone-assisted, and drop-off appointments, including scheduling, rescheduling, cancellation, no-shows, completion, and follow-up
• Help configure and test the selected scheduling platform, including appointment types, settings, permissions, communication templates, data definitions, reporting needs, and exception procedures
• Develop user guides, test scenarios, checklists, staff and volunteer training materials, issue logs, and implementation procedures
• Analyze aggregate scheduling use, appointment capacity, cancellations, no-shows, and feedback during tax season; recommend and document improvements
• Create an annual scheduling-system implementation, tax-season support, closeout, and ownership-transfer guide

Requirements

• Be at least 18 years old and meet AmeriCorps citizenship or lawful permanent resident requirements
• Successfully complete all required AmeriCorps screening and National Service Criminal History Check requirements

Benefits

• Bi-weekly stipend
• Free medical insurance
• Childcare assistance
• Preferred hiring status on military bases after completion of the program
• Student loans can be deferred while in the program
• $7,000 educational scholarship after completion of service (Award can be used for further education at your choice of school, or to pay off student loans)

Schedule

• Monday – Friday (8:30 – 5:00) with Holidays and time off allowed; must complete 12-month program

Service Areas

• Community and Economic Development

Skills

• Teamwork and Communication Skills

Service Description

AmeriCorps members will help increase community awareness of the programs that GoodwillSR offers and support Mission services activities, Monday through Friday, 40 hours a week. The members will implement several outreach service methods, including:

• Phone calls
• Emails
• Text messaging
• Social media campaigns
• Geo-marketing/geo-tracking
• Special events

Outreach includes, but is not limited to:

• Re-engaging clients who have not visited the center for 31 days or more
• Inviting clients to job fairs and special events
• Informing clients about services such as classes, free tax prep, Veterans Services, and certification training
• Promoting virtual services and opportunities offered by GoodwillSR to our rural population