[Hiring] Ambulatory Workflow SME @Edera

Role Description

The Ambulatory Workflow SME will directly support client delivery with a focus on demonstrating value and impact delivered. The Ambulatory Workflow SME leads the assessment, design, validation, and optimization of ambulatory clinical workflows across project phases. This role drives discovery activities, develops workflow requirements, analyzes operational fit, validates end-to-end processes, and provides training and adoption recommendations. The SME partners closely with clinical, operational, and technical teams to align workflows with organizational goals and support successful transformation of ambulatory care delivery.

Qualifications

• Expert knowledge of ambulatory clinical operations, care delivery workflows, and patient throughput processes.
• Strong understanding of workflow development methods, process mapping, validation techniques, and fit-gap analysis.
• Ability to translate clinical and operational needs into structured workflow requirements.
• Proficiency in documenting workflows with clarity and accuracy.
• Strong analytical, communication, and facilitation skills for working with clinicians, leaders, and project teams.
• Capability to synthesize workflow findings into actionable recommendations.

Requirements

• Bachelor’s degree, clinical credentials and 10+ years of experience supporting ambulatory clinical operations, workflow optimization, healthcare process improvement, EHR implementation, clinical transformation, or healthcare operations.
• Minimum of 6 years of experience in ambulatory clinical operations, workflow design, practice management, or clinical informatics.
• Experience participating in or supporting EHR transformation, operational redesign, or workflow optimization initiatives.
• Background working with multidisciplinary clinical and administrative teams.
• Experience conducting discovery sessions, validation activities, or training assessments.

Benefits

• Type of Employment: 1099 with other employment opportunities based on individual performance and business need.
• Work Location/Travel: Applicants must be unencumbered by travel restrictions. Heavy travel during periods of system implementations.
• Hourly Rate Range: $60.94 to $74.18, based on various factors including relevant work experience, skills, certifications, geographic location, and education.

Technical Skills Required

• Proficiency with workflow documentation tools (e.g., Visio, Lucidchart, process mapping applications).
• Strong skills in reviewing and validating detailed workflow documents and training materials.
• Familiarity with EHR systems and ambulatory functionality.
• Ability to analyze workflow data and synthesize insights for decision support.

Desirable (Not Required) Skills/Experience

• Experience supporting go-live readiness activities or large-scale ambulatory operational transitions.
• Exposure to human-centered design or user-experience (UX) methods.
• Experience in integrating clinical workflows with quality, regulatory, or reporting requirements.
• Background working in complex or multi-site ambulatory care environments.