[Hiring] Amazon Connect Provisioner @Voxidea-Stafi

Role Description

We are looking for an experienced Amazon Connect Provisioner to lead the implementation and coordination of our contact center infrastructure using Amazon Connect. This role goes beyond configuration; you will be responsible for owning the end-to-end setup, guiding the integration of Amazon Connect into our operations, and working cross-functionally to ensure a successful rollout. You will act as the subject matter expert, defining best practices, driving system architecture decisions, and ensuring the platform is scalable, efficient, and aligned with business needs.

What you will be doing

• Implementation Ownership & Coordination
  • Lead the end-to-end implementation of Amazon Connect within the organization
  • Define architecture, setup strategy, and deployment roadmap
  • Coordinate with internal stakeholders (operations, IT, leadership) to gather requirements
  • Act as the primary point of contact for all Amazon Connect-related initiatives
  • Ensure alignment between business needs and technical solutions
• Amazon Connect Provisioning & Design
  • Configure and manage Amazon Connect instances, users, queues, and routing profiles
  • Design and optimize contact flows based on customer experience goals
  • Set up telephony, routing logic, and operational workflows
  • Establish best practices for system structure, naming conventions, and scalability
• System Integration
  • Lead integrations with AWS services (Lambda, S3, DynamoDB, etc.)
  • Coordinate and implement CRM and third-party integrations (e.g., Salesforce, Zendesk, APIs)
  • Work closely with developers or vendors when needed to ensure seamless connectivity
• Optimization & Continuous Improvement
  • Monitor system performance and recommend improvements
  • Identify automation opportunities to streamline operations
  • Continuously refine call flows, routing strategies, and reporting capabilities
• Documentation & Enablement
  • Create clear documentation for system architecture and configurations
  • Train internal teams on system usage and best practices
  • Establish processes for ongoing maintenance and scalability

Qualifications

• 3+ years of experience with Amazon Connect or similar CCaaS platforms
• Strong understanding of AWS ecosystem (Lambda, IAM, S3, CloudWatch)
• Proven experience leading implementations or system rollouts
• Solid knowledge of contact flow design and telephony systems (IVR, routing logic)
• Experience with API integrations and system architecture

Requirements

• Strong sense of ownership and accountability
• Ability to translate business needs into technical solutions
• Excellent stakeholder management and communication skills
• Highly organized with the ability to drive initiatives independently
• Strategic thinker with hands-on execution capability

Benefits

• Fully Remote: Work from anywhere — no office required 🌍
• High Ownership Role: Real impact on systems and operations
• Long-Term Opportunity: Grow with a scaling organization
• Competitive Compensation: Based on experience and expertise
• Career Growth: Build mission-critical systems, not just features
• Autonomy: Lead architecture, automation, and system design