[Hiring] Agricultural Operations Specialist @NSF International

Role Description

Are you an agricultural professional with strong communication skills, a proactive mindset and a passion for delivering excellent service? Our team audits and certifies businesses across the agriculture sector, helping to ensure high standards and consumer trust. As our Agricultural Operations Specialist - Ruminants, you’ll play a key role in managing the post-audit process for our Red Tractor Dairy and Beef & Lamb schemes, maintaining compliance, supporting members and auditors, responding to technical queries, and keeping operations running smoothly.

This is a part-time maternity cover opportunity, offering the flexibility to work remotely as part of our UK-based team.

Responsibilities

• Managing the post-audit process for Red Tractor Dairy, Red Tractor Beef & Lamb and a bespoke customer standard
• Reviewing audit information and supporting compliance activities
• Acting as a point of contact for members and auditors, responding to technical questions and certification queries
• Supporting members through the post-assessment and certification process
• Working closely with Scheme Managers to support the day-to-day operation of the schemes
• Managing scheme-related communications and inboxes
• Supporting the timely and accurate completion of daily administrative processes
• Coordinating with colleagues across the business to support the effective running of the schemes
• Delivering excellent customer service to members, auditors and stakeholders

Qualifications

• Practical experience within the UK ruminants sector or associated industries
• Experience in an operations-based role
• Strong passion for delivering excellent customer service
• Confident when dealing with challenging conversations and problem-solving situations, with a logical and methodical approach
• High level of accuracy and attention to detail
• Ability to make difficult decisions in a fair and logical way
• Excellent written and verbal communication skills
• Highly motivated, enthusiastic and well organised
• Ability to organise and prioritise workloads effectively
• Confident using Microsoft Office and open to learning new systems
• Experience or knowledge of third-party certification schemes within the agricultural sector is a plus
• Experience of negotiation and handling difficult conversations is a plus

Benefits

• Remote Working: Work from home, with support from a collaborative UK-based team
• Industry Exposure: You'll gain exposure to leading agricultural assurance schemes and certification processes
• Career Development: Opportunity to build skills and explore future opportunities across NSF
• Comprehensive Benefits Package: Health cover, death-in-service benefit, company sick pay scheme, and income protection
• Wellbeing Support: Access to our Employee Assistance Programme and an annual paid Mental Wellness Day
• Volunteering Time: Paid time off to support causes you care about