[Hiring] Adoption Strategist @ElevenLabs

Role Description

This is a brand new Adoption Strategist role sitting at the intersection of adoption, enablement, scaled programs, and product expertise so we expect the scope to evolve and want someone excited to build as it does. You'll design and run the programs that drive corporate and mid-market customers to activate their core use case and expand into new ones. Everything you build has to scale across a high-volume book, not be custom to one account.

• Drive strong adoption by building and delivering scalable enablement and activation programs that educate customers on best practices, and get them to time-to-value quickly on their core use case.
• Develop deep product expertise across the entire ElevenLabs platform, with a focus on ElevenAgents and ElevenCreative.
• Proactively audit customer agents prompts, configurations, and feature setup to identify gaps, and share recommendations as a value-add service that drives deeper adoption.
• Track and drive key leading and lagging adoption metrics, partnering with Revenue Operations to iterate on our reporting capabilities.
• Partner with Account Management and CX to deliver targeted adoption and enablement campaigns, including regional live workshops and webinars.
• Engage with external implementation partner and internal teams to help unify adoption strategy across the customer journey.
• Partner with leadership on high-impact initiatives that support the local GTM team and global results.

Qualifications

• 6+ years in adoption, customer/partner enablement, digital CS programs, enterprise growth or similar role at an AI-native or highly technical company with a large, low-touch book.
• Experience with voice AI, TTS, conversational AI, or developer-facing products.
• A track record of building adoption focused programs from the ground up: onboarding tracks, scaled adoption playbooks, self-serve content, and more.
• Extremely analytical: you identify trends easily and use them to close gaps, surface opportunities or standardize best practices.
• Comfortable driving cross-functional outcomes without direct authority, working effectively with Account Management, FDE, RevOps, and GTM to move adoption forward.
• Experience managing a high-volume book of business at scale, mid-market or commercial segment.
• Language Requirements - Must be fluent in English and Mandarin.

Requirements

• You think in systems but are creative: you're always asking "how do we scale or automate this," and building automations and workflows with AI tools is ingrained in how you work.

Benefits

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
• Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

Company Description

ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta.

• Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia.
• We've raised $781M in funding and our last valuation was $11B - multiples of 11, always.
• We have expanded from voice into three main platforms: ElevenAgents, ElevenCreative, and ElevenAPI.