[Hiring] Adobe Workfront Systems Administrator @Brains Technology Solutions, Inc.

Role Description

We are seeking a hands-on, technically proficient Adobe Workfront System Administrator to join our team. This role is critical to the daily operations, user support, and continuous optimization of our Workfront environment. The ideal candidate is not only fluent in Workfront configuration but also thrives in a fast-paced, support-heavy environment with a strong sense of ownership and accountability. You'll be the go-to for user management, ticket resolution, and infrastructure reliability.

• Own and manage the Workfront support queue: triage, resolve, and communicate ticket status with urgency and clarity.
• Provide direct user support, troubleshoot technical issues, and escalate to Adobe support when needed.
• Conduct regular system audits, maintain data integrity, and ensure platform stability.
• Stay current with Workfront releases and proactively test and communicate relevant updates.
• Manage user provisioning, deactivation, license allocation, and role-based access control.
• Configure and maintain teams, groups, layout templates, and visibility settings.
• Deliver user onboarding, training, and maintaining up-to-date documentation.
• Design and implement custom forms, workflows, approval processes, and intake queues.
• Build and maintain advanced dashboards and reports using text mode.
• Translate business requirements into scalable Workfront solutions.
• Identify and implement automation opportunities using native features or integrations.
• Collaborate with stakeholders to align Workfront capabilities with business goals.
• Support change management and drive user adoption of new features.
• Provide actionable insights through reporting and analytics.

Qualifications

• Minimum of 3 years hands-on experience as a Workfront System Administrator.
• Hands-on support queue management experience.
• Experience with direct user support and troubleshooting.
• Strong understanding of Workfront architecture, object relationships, and data schema.
• Proficiency in text mode reporting, dashboard creation, workflow and custom form configuration.
• Demonstrated experience with user provisioning, license management, managing user roles, permissions, and visibility settings.
• Experience with Workfront upgrades and release readiness.
• Excellent communication skills with both technical and non-technical stakeholders.
• Self-starter with strong problem-solving skills and a continuous improvement mindset.

Requirements

• Experience with Workfront Fusion or API-based integrations.
• Familiarity with Workfront Proof, Scenario Planner, or Resource Management modules.
• Exposure to Agile methodologies and project management best practices.