[Hiring] Administrative Support Specialist @The IMA Group

Role Description

Keep the case process moving, and be the person our team counts on. At IMA, every case depends on a team that is organized, responsive, and detail-minded. As an Administrative Support Specialist, you’ll work side by side with our Case Coordinators to keep referrals running smoothly from intake to final report. The salary for this position is $22 an hour.

• Set up new cases in our case management system and support Case Coordinators with referrals
• Guide draft and final reports through quality review
• Follow up with doctors for signed consent forms and invoices
• Prepare documents for evaluating experts and obtain raw data
• Support Medical Director Reviews, Initial Claims Reviews, and other review products
• Answer incoming calls and connect people with the right team member
• Process incoming faxes and keep case files organized
• Step in to back up fellow Administrative Support team members

Qualifications

• High school diploma or GED
• Working knowledge of Adobe Acrobat, Word, Excel, and Outlook
• A customer service mindset and a drive to exceed expectations
• Familiarity with case management systems, or the ability to learn quickly

Requirements

• Administrative or insurance claims experience (a plus)
• Knowledge of disability insurance (a plus)
• Strong multitasking skills and comfort in a fast-paced environment (a plus)
• Excellent written and verbal communication (a plus)

Benefits

• You’ll join a collaborative team that values teamwork, safety, and respect.
• You’ll build real expertise in the claims and case management process, working with a team that relies on you.

Company Description

Our Government Services Division supports local, state, and federal agencies and delivers professional and objective medical and psychological examinations as well as ancillary services. Our Payer Services Division meets the evaluation and screening needs of Carriers, TPAs, Public Entities and Employers and includes behavioral health and physical medicine specialty services, working with a wide range of organizations within the workers' compensation, disability, liability, and auto markets. Our Clinical Research Division performs all types of Phase II-IV clinical trials in multiple therapeutic areas through a flexible nationwide network of site locations and virtual capabilities.