[Hiring] Administrative Applications Analyst @Inland Imaging

Role Description

The Administrative Applications Analyst is a Full Time, Regular position working remote Monday-Friday day shift. This position supports the administrative business applications used across Inland's related companies, including but not limited to Human Resources, Accounting, Payroll, and IT. Support for these applications is critical to business operations. The analyst logs and manages cases in ServiceNow, the company's case management system.

Essential Duties & Responsibilities

• Provide support for Workday (ERP) used across Inland's related companies.
• Log, track, and manage service tickets and cases in ServiceNow, the company's case management system.
• Troubleshoot and resolve application issues to maintain critical business operations.
• Support long-term application stability across administrative business systems.
• Manage application upgrades and new software releases, including testing, coordination, and communication with affected stakeholders.
• Coordinate with Human Resources, Accounting, Payroll, IT and Leadership to identify, prioritize, and resolve application support needs.
• Work effectively and maintain composure and accuracy in a fast-paced environment with competing priorities.
• Perform other duties as assigned.

General Duties & Responsibilities

• Maintain strict confidentiality within Inland Imaging.
• Follow all HIPAA, PHI non-disclosure, and company security policies.
• Follow all Health and Safety policies and guidelines of Inland Imaging or its partners depending on work location.
• Follow all company policies including those regarding harassment, non-retaliation, discrimination, and respectful workplace.
• Communicate effectively with excellent written, verbal, and interpersonal skills.
• Demonstrate detail orientation, multi-tasking ability, and strong organizational skills in a fast-paced environment.
• Adhere to departmental standards and personnel policies by demonstrating a professional demeanor in conduct and appearance.
• Use good teamwork and communication skills to identify concerns and solutions; assist where needed to ensure a smooth-functioning department.
• Regular and reliable attendance is required for this position.
• Other tasks may be assigned and management retains the right to add or change the duties at any time.

Supervisory Responsibilities

There is little or no supervisory responsibility in this position.

Advocacy & Core Values

• Treat everyone with dignity and respect.
• Provide excellent customer service.
• Conform to Joint Commission and HIPAA regulations.
• Comply with PHI (Protected Health Information) requirements.
• Demonstrate the Inland Imaging Core Values: Show We Care | Do The Right Thing | Maximize Individual Potential | Challenge Convention.

Communication, Information Management & Confidentiality

• Demonstrates the ability to receive, comprehend, retain, and appropriately act upon verbal and written information necessary to perform the essential functions of the position, with or without reasonable accommodation.
• Accurately communicates information and instructions to employees, leadership, physicians, and other stakeholders and seeks clarification when information or direction is unclear.
• Maintains appropriate systems, documentation, notes, or other organizational methods necessary to ensure timely and accurate follow-through on instructions, commitments, decisions, and assigned responsibilities.
• Exercises sound judgment and discretion in receiving, handling, discussing, and disseminating confidential, sensitive, proprietary, personnel, patient, and business information.
• Recognizes information that is confidential or sensitive and limits disclosure to individuals with an appropriate business need to know, consistent with company policy and applicable privacy requirements.
• Maintains awareness of instructions, decisions, and information communicated in meetings, conversations, correspondence, and other business communications as necessary to effectively perform assigned responsibilities.

Qualifications

• Education: Associate's or Bachelor's degree in Information Technology, Business Administration, or a related field preferred, or an equivalent combination of education and experience.
• Experience: Two to four years of related experience, including experience and knowledge of administrative business applications, ticketing/case management systems, human resources/accounting/payroll systems, and application support. Specific experience with Workday and ServiceNow. Strong self-motivation and the ability to work independently are required.
• Licensure: Must pass a background check per RCW 43.43.830–840. Must not appear on the HHS OIG List of Excluded Individuals.
• Drug Test: Must pass a post-offer, pre-employment drug test.

Computer Skills

• Experience with the following applications is highly desired:
• ServiceNow
• Workday
• QGenda/Scheduling Systems
• Accounting/Financial Systems/Payroll Systems
• Microsoft Office Suite
• Case/Ticket Management Tools

Work Environment

Work environment characteristics are representative of those encountered while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This role is designed to be remote.