[Hiring] Administration Assistant @Tarino

Role Description

We are looking for a bright, proactive Administration Assistant to join an established New Zealand mortgage broking firm, working fully remotely with a small, supportive team that invests in its people. This is a varied role at the center of the business, keeping client records accurate, loan files moving and the day-to-day admin running smoothly so the brokers and processing team can focus on looking after clients.

Above all, this is a role about attitude, someone who brings energy, initiative and a genuinely warm, can-do manner to everything they touch. The ideal person is organized and sharp on detail, but just as importantly upbeat, resourceful and quick to take the initiative without being asked.

• Provide day-to-day administrative support across the business, from record keeping and data entry through to ad hoc tasks as they arise.
• Set up new loan applications and keep client records in the CRM clean, current and complete.
• Manage workflow tasks so every file keeps moving through its stages, chasing outstanding items before they hold anything up.
• Request and collect client documents and information, tracking what is outstanding and following up promptly and professionally.
• Prepare, format and organize documents, forms and templates to support the brokers and loan processing team.
• Coordinate appointments, reminders and follow-ups, keeping the team on top of commitments and deadlines.
• Assist with basic compliance housekeeping, making sure files are complete, accurate and stored correctly.
• Pull together simple reports and pipeline summaries when needed.
• Proactively surface tasks, follow-ups and ideas the team may not have thought of bringing practical solutions rather than letting things stall.

Qualifications

• A great attitude above all: upbeat, proactive and genuinely personable, someone who takes initiative and brings energy to the team.
• Solid experience in an administration or virtual assistant role. Experience within mortgage broking or financial services is a strong plus, but capable all-round administrators from other industries are very welcome.
• Confident working across CRMs and business systems, and quick to pick up new tools. Familiarity with the New Park aggregator or a custom, in-house CRM is a bonus.
• Fast, accurate data entry with excellent attention to detail.
• Process driven, but with genuine initiative and problem-solving ability, comfortable resolving issues that fall outside the standard process.
• Well organized, able to juggle competing priorities and follow through without being chased.
• Excellent written and spoken English.
• Demonstrated employment stability, with a preference for candidates who have remained with previous employers for approximately two years or more.
• A genuine interest in establishing a long-term career within our business and growing alongside the team.
• Stable work-from-home setup (reliable internet, laptop or desktop, quiet workspace) able to work in New Zealand business hours.

Requirements

• Stable work-from-home setup (reliable internet, laptop/desktop, quiet workspace)
• Proactive attitude, able to follow up clients, lenders, and third parties without being prompted
• Available to work on a rotational shift schedule, including night shifts (Mon-Sun).

Benefits

• Full-time, work-from-home
• Long-term, stable role with a busy, growing broking business
• Training and support provided