[Hiring] Activation and Production Testing Specialist @Hopae

Role Description

A signed contract is the start of a customer’s journey, not the finish line. On our Activation & Assurance team, you’ll help customers complete provider onboarding, understand how our product works, and validate their integration with real production testers. This is a junior, hands-on role for someone who enjoys organized work, clear communication, and getting the details right. You’ll start with established playbooks and test procedures, then help improve them as you learn the product and settle into the team.

• Run activation workflows.
• Provide eID-specific activation guidance.
• Recruit and manage production testers.
• Coordinate and run real-world tests.
• Collect evidence and report results.
• Raise issues and follow through.
• Keep people and information aligned.
• Help improve how we work.

Qualifications

• You are detail-driven and dependable.
• You work in an organized way.
• You communicate clearly and patiently.
• You are good at gathering and structuring information.
• You have practical technical curiosity.
• You know when to ask for help.
• You want to grow beyond the checklist.
• You work comfortably in Korean and English.

Requirements

• Experience in customer onboarding, operations, testing coordination, technical support, or customer success is a bonus.
• Familiarity with B2B SaaS or digital identity is helpful, but not required.

Benefits

• Unlimited PTO
• Remote-friendly work model
• Real ownership from Day 1
• High-impact, global product
• Multicultural, respectful team

Company Description

At Hopae, we're building the world's most trusted digital identity platform — private, secure, and built for real life. We believe identity should be in your control — not locked behind outdated systems or centralized gatekeepers.

• Our product, Hopae Connect, lets businesses verify real people across borders through a single API.
• Backed by top global investors, Hopae operates across Seoul, Paris, Luxembourg, and San Francisco.
• We move fast, think globally, and build products that define the future of identity.