[Hiring] Account Resolution Analyst @Indiana Wesleyan University

Role Description

The analyst is responsible for reviewing student accounts with large or lingering balances, identifying the underlying issue, and taking the needed action to resolve the balance. In addition, the analyst will observe trends to identify patterns or processes to be improved.

• Research accounts using Colleague and Salesforce to determine payment method and cause of overdue balances
• Communicate with students and/or other departments to resolve the identified problem and receive payment
• Observe and report patterns or process gaps that appear
• Assist in creating and evaluating reports to resolve these issues
• Track dollars received, balances still due, and additional steps still needed for monthly reporting
• Update student account record for effective communication with the team on current status and steps taken

Qualifications

• According to Indiana Wesleyan University employment policy, all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.
• Education: Associate's degree or the equivalent
• Experience: 3 years experience in a related field
• Required Skills:
  • Knowledge in Microsoft Office applications
  • Be a resourceful problem solver and analytical thinker
  • Work with a high degree of accuracy

Company Description

IWU, in covenant with God's reconciling work and in accordance with the Biblical principles of our historic Wesleyan tradition, commits to build a community that reflects Kingdom diversity. We will foster an intentional environment for living, teaching and learning, which exhibits honor, respect, and dignity. Acknowledging visible or invisible differences, our community authentically values each member's earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement that exhibits Christ's commandment to love all humankind.