[Hiring] Account Recovery Specialist @Time Investment Co Inc

Role Description

The Account Recovery Specialist is responsible for recovering charged-off accounts by negotiating payment arrangements, settlements, and payment plans. This role involves contacting consumers, utilizing skip tracing to locate hard-to-reach individuals, and ensuring full compliance with all applicable laws and regulations while delivering a professional and customer-focused experience.

• Handle inbound and outbound calls with consumers and authorized third parties
• Negotiate payments, settlements, and repayment plans
• Resolve account issues and address consumer concerns or disputes
• Use skip tracing tools to locate consumers with outdated contact information
• Maintain a professional, empathetic, and customer-focused approach
• Educate consumers on account status and resolution options
• Recommend accounts for legal review when appropriate
• Prepare and send account-related correspondence

Qualifications

• High school diploma or equivalent
• Knowledge of FDCPA and collection regulations
• Strong communication and negotiation skills
• Professional phone and basic computer skills
• Ability to manage difficult conversations and remain composed
• Detail-oriented with strong decision-making skills
• Ability to prioritize and work a flexible schedule
• Team-oriented with the ability to work independently

Requirements

• Currently hiring in: WI, FL, GA, IL, NC, SC, TX, VA
• This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as Management may deem necessary from time to time.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• $1000 sign on bonus after 90 days
• 10% extra night and weekend shift differentials
• Remote - Work-From-Home, including training period
• Flexible work schedule
• Computer equipment and headset provided
• Tuition Reimbursement
• Monthly bonus potential
• Medical, Dental, Vision Insurance
• Life Insurance, Short and Long-Term Disability
• Contribute to your 401(k) after the first 60 days; earn 4% company-matched funds after six months
• Paid Time Off, up to 80 hours the first year
• Additional 8 hours Birthday Month PTO
• Potential for an additional 8 hours Volunteer PTO
• Paid holidays
• Salary range $20.00-$24.00 per hour based on experience.