[Hiring] Account Provisioning Specialist @Rackner

Role Description

Rackner is seeking an Account Provisioning Specialist to manage high-volume user account provisioning and application access for MHS GENESIS and JOMIS users across the Military Health System. This role oversees the end-to-end access management process, from initial request through successful provisioning, including complex role-based access requests requiring clinical review and Government approval.

• Fulfill standard and complex access requests end to end: intake, identity and prerequisite checks, role mapping, approval routing, account creation or modification, training-domain authorization, validation, notification and closure evidence.
• Maintain the cross-application role matrix and process recurring competency-password updates.
• Direct clinical, privileged and sensitive requests to the clinical informatics team for review and prepare the required documentation for Government review and approval.
• Monitor request processing timelines, track delays and dependencies, and provide status reports by application, role, and request type.
• Identify repeatable request types for automation and preserve manual procedures until each automation is authorized.

Qualifications

• Minimum of 2+ years with high-volume account provisioning or IAM operations.
• Experience processing and managing service requests through ServiceNow.
• Must be eligible to undergo and successfully complete a Tier 3 background investigation.

Requirements

• Knowledge of MHS GENESIS user roles and position requirements.
• Familiarity with JOMIS.
• Experience with provisioning automation rollouts.

Benefits

• Company-supported professional certifications aligned with program work.
• Professional development and career growth opportunities.
• 401(k) with 100% company match up to 6%.
• Medical, dental, vision, life, and disability coverage.
• Generous paid time off and company holidays.
• Home-office equipment and remote-work support.
• Fitness and wellness reimbursement.
• Weekly pay schedule and team events.