[Hiring] Account Administration Specialist @Greenberg Traurig

Role Description

The Account Administration Specialist's core responsibilities include:

• Creating accounts on various systems for new hires.
• Maintaining existing accounts.
• Provisioning access to restricted systems/services.
• Ensuring that access for those leaving GT is suspended in a timely manner.
• Maintaining most of the firm distribution lists, shared mailboxes, cloud storage enterprise accounts, and Office 365 licenses.

Key Responsibilities:

• Creates and maintains Active Directory and ADERANT accounts for GT employees, including account changes, deactivations, and deletions.
• Manages cloud accounts in Microsoft Entra (Azure).
• Manages user accounts in 3rd party/external systems to include Dropbox, BOX, Google Workspace Sharefile, Preparis, eFax, PingOne Identity, ZOOM, etc.
• Creates and maintains firm wide distribution lists in AD on prem.
• Creates and maintains cloud groups on Microsoft Entra (Azure).
• Logs, tracks, and updates all requests via ticketing system (Ivanti).
• Identifies issues that require approval of Office of Firm Counsel and works closely to obtain approvals and track in SQL database for user recertification.
• Updates and maintains assigned service requests; follows up with clients and others in IT as needed.
• Provides Tier I support when required and On-Call support to Account Administration Team.
• May assist in training of new Helpdesk representatives and Account Administration personnel.
• Provides advanced support for HR, Office of Firm Counsel.
• Participates in identifying and implementing improvements for the Account Administration function.
• Serves as Account Administration SME on firm-wide technology projects and may manage small projects as assigned.
• Acquires and maintains advanced knowledge of Active Directory and GT Policies and Procedures related to account access rights and AD processes.
• Reviews communications regarding new policies, procedures, and system changes/outages.
• Maintains Account Administration documentation and procedures that include SOP’s and QRC documentation.

Qualifications

• Knowledge of Helpdesk and call center tools and operations.
• Proficient in documenting technical processes and procedures.
• Strong attention to detail and the ability to multi-task in a fast-paced, high pressure, deadline-oriented environment.
• Provides outstanding client service, meets high quality standards for services, and meets or exceeds client expectations.
• Ability to establish and maintain effective working relationships with all levels of the organization.
• Excellent interpersonal and communication skills (oral and written), professional demeanor, and presentation.
• Proven analytical, evaluative, and problem-solving abilities.
• Ability to maintain confidentiality of information.

Requirements

• BA/BS Degree preferred.
• 3-5 years’ experience in Active Directory or related experience.
• MCSA: Microsoft Certified Solutions Associate A+, AZ900 Azure Fundamentals, Security+, and Network+ certifications are highly desirable.
• Proficiency with Windows-based software and Microsoft Office 365 required.
• Knowledge or experience with Ivanti ticketing system or similar.
• Knowledge or experience with SQL management.
• Knowledge or experience in PowerShell.
• Understanding of AI capabilities, limitations, and responsible use in a professional environment.
• Familiarity with, or willingness to learn, firm-approved AI tools (e.g., Copilot, ChatGPT, or similar platforms).

Other

• Be a Polish citizen living in Poland or a foreign national living in Poland with the right to work in Poland without a work permit.