[Hiring] Accessibility Website Specialist @Novalink Solutions LLC

Role Description

The Accessibility Website Specialist (Contractor) supports the Tennessee State Government Department of Human Resources in modernizing and maintaining accessible, user-centered HR websites. This role is responsible for ensuring ADA Level AA compliance across both internal (teamtn.gov/hr) and external (tn.gov/hr) platforms while improving content quality, usability, and engagement.

This position contributes directly to the State’s digital accessibility goals by identifying and remediating barriers, implementing best practices in inclusive design, and supporting the Centers of Excellence service delivery model. This role differs from traditional web content roles by emphasizing accessibility compliance, governance processes, and cross-functional training.

Key Responsibilities

• Website Accessibility Compliance: Conduct audits and implement updates to ensure internal and external HR websites meet ADA Level AA and WCAG standards, including remediation of accessibility issues.
• Content Refinement and Optimization: Review, edit, and restructure web content to improve clarity, usability, and accessibility for diverse audiences, including employees and the public.
• Website Redesign Support: Collaborate with stakeholders to modernize website structure, navigation, and design aligned with user-centered design principles and the Centers of Excellence model.
• Accessibility Training and Guidance: Provide training and resources to HR staff and content contributors on accessibility standards, inclusive design, and compliant content practices.
• Governance and Review Processes: Establish and document ongoing accessibility review processes, content standards, and maintenance workflows to ensure sustained compliance.
• User Experience (UX) Enhancement: Analyze user behavior and feedback to recommend improvements that increase engagement, usability, and customer satisfaction.
• Graphic Design Support: Develop or refine visual elements (graphics, layouts, templates) to ensure accessibility compliance and alignment with branding standards.

Qualifications

• Bachelor’s degree in web design, Digital Media, Communications, Information Technology, or a related field; or equivalent combination of education and professional experience.
• 3+ years of experience in website management, digital accessibility, UX design, or content strategy.
• Demonstrated experience implementing ADA/WCAG 2.0 or 2.1 Level AA accessibility standards.
• Experience with Adobe Experience Manager (AEM) and website governance practices.
• Familiarity with accessibility testing tools (e.g., WAVE, Axe, Siteimprove, or similar).
• Strong understanding of user-centered design and plain language principles.

Preferred Qualifications

• Accessibility certifications (e.g., CPACC, WAS, or equivalent).
• Experience working in government, public sector, or large enterprise environments.
• Experience supporting intranet platforms and external public-facing websites.

Competencies

• Customer Focus – Ensures digital services meet the needs of diverse users, including individuals with disabilities.
• Communicates Effectively – Clearly conveys accessibility standards and content guidance to stakeholders.
• Manages Complexity – Navigates technical, regulatory, and organizational requirements to deliver compliant solutions.
• Drives Results – Implements timely accessibility improvements and content enhancements.
• Instills Trust – Demonstrates accountability in ensuring compliance and equitable access to information.

Knowledge

• ADA and WCAG 2.1 accessibility standards and guidelines.
• Web content management systems and digital publishing workflows.
• User experience (UX) and information architecture principles.
• Plain language and inclusive content design practices.
• Accessibility testing methodologies and tools.

Skills

• Accessibility auditing and remediation.
• Content editing and optimization for the web.
• UX evaluation and usability testing.
• Graphic design with accessibility considerations.
• Stakeholder training and facilitation.

Abilities

• Ability to identify and resolve accessibility barriers in digital content.
• Ability to translate technical standards into practical guidance.
• Ability to manage multiple projects and priorities in a part-time capacity.
• Ability to collaborate across cross-functional teams.
• Ability to analyze data and user feedback to inform improvements.

Tools & Equipment

• Accessibility testing tools (e.g., WAVE, Axe, Siteimprove).
• Content Management Systems (CMS) platforms.
• Web analytics tools (e.g., Google Analytics).
• Design tools (e.g., Adobe Creative Suite, Figma).
• Microsoft Office/collaboration tools (Teams, SharePoint).

Requirements

• Type: Contractor
• Category: Web Services and Windows Services
• Qualification: Required