[Hiring] Access Optimization Analyst III @Cleveland Clinic

Role Description

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. In this role as an Access Optimization Analyst, you will act as an advocate for access projects across the system, identifying barriers to achieving operational excellence.

• Coordinate and implement change requests to the enterprise-wide EPIC systems.
• Integrate new physician practices into front end EPIC Systems.
• Work remotely across the U.S., Monday through Friday from 8:00 a.m. – 5:00 p.m., with travel up to 5% of the time.

A caregiver who excels in this role will:

• Be responsible for EPIC access projects, including planning, obtaining customer input, and projecting resource requirements.
• Manage physician practice integration into front-end EPIC systems including discovery, design, testing, implementation, and optimization.
• Analyze the impact on operational workflows, determine if requests are viable, and ensure requested changes conform to the Institute design.
• Lead internal communication to ensure EPIC design and build standardization while continuously improving access.
• Maintain the ongoing service relationship between the IT department and its direct application customer.
• Lead change requests and analyze all possible impacts that will result from the requested change.
• Verify Institute gatekeeper change approval and validate requested changes in production.
• Verify accuracy of questionnaire and/or decision tree flow after implemented change.
• Lead EPIC testing and validation efforts.
• Assess priority of requests based on urgency of need, time requirements, project constraints, user efficiency, and training needs.
• Make recommendations of best practices while proactively seeking new system functionality and technology.
• Work through complete project cycle from project identification through implementation.
• Analyze flow processes and recommend ways to reduce steps and increase efficiency using technology.
• Plan, schedule, and manage multiple projects.
• Serve as the technical Subject Matter Expert (SME) for Epic Cadence scheduling design and access-related workflows.
• Responsible for developing, maintaining, and optimizing scheduling solutions that support patient access, provider scheduling, and operational goals.
• Partner with operational, Access Transformation, and ITD technical teams to standardize workflows and provide functional guidance.
• Implement enhancements and ensure scheduling solutions align with enterprise standards, best practices, and organizational objectives.

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, Health Sciences, Healthcare Administration or a related field and four years of EPIC system experience in an outpatient setting (preferably in an academic medical center) OR four years of experience supporting EPIC applications that includes optimizing.
• High School Diploma/GED and eight years of experience in IT or a related field OR Associate’s Degree and six years of experience in IT or a related field.
• EPIC Cadence Certification at proficiency level.
• Solid understanding of workflows in the ambulatory environment.
• Ability to lead, motivate, influence, probe, analyze, synthesize, and articulate complex subject matter.
• Demonstrated progressive experience and proven success in leading and motivating peers.
• Experience and comfort working at all levels of a health care organization.

Preferred Qualifications

• Strong Epic Cadence build and workflow design experience.
• Thorough understanding of patient access, provider scheduling, and ambulatory operations.
• Experience with decision trees, Epic Masterfile’s (SER, DEP, PRC, PLS, SGRS, BLKS, etc.) work queues, Fast Pass, and patient self-scheduling.
• Ability to translate operational requirements into technical solutions.
• Strong analytical, problem-solving, and workflow optimization skills.

Physical Requirements

• Ability to perform work in a stationary position for extended periods.
• Ability to travel throughout the hospital system.
• Ability to operate a computer and other office equipment.
• Ability to communicate and exchange accurate information.

Personal Protective Equipment

Follows Standard Precautions using personal protective equipment as required.