[Hiring] Access Optimization Analyst I @Cleveland Clinic

Role Description

This position is for candidates currently residing in Northeast Ohio. Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

As an Access Optimization Analyst, you will support the Epic Cadence application, specifically the Epic template build, by:

• Testing new implementation and enhanced application requests
• Processing change request tickets and routine maintenance requests
• Supporting the change request process to the enterprise-wide Epic IT systems
• Coordinating efforts with others to ensure small to medium size requests are completed
• Following accepted standards to provide the best possible access process
• Supporting integrating new physician practices into front end Epic systems

This is a remote position. Training is held on-site at Cleveland Clinic Administration Campus for a two-week period. A caregiver in this position works 8:00am to 5:00pm from Monday through Friday. Some flexibility may be needed with start times as early as 7:00am and ending at 4:00pm.

A caregiver who excels in this role will:

• Analyze, create and maintain SER Masterfile provider records to meet standards of meaningful use
• Build, create, maintain and oversee Epic scheduling template build
• Create change request tickets, ensure completeness of data and maintain current documentation
• Evaluate change request tickets against established operational and scheduling standards
• Monitor the change request ticket from submittal through testing, validation, and implementation
• Verify accuracy of questionnaire and/or decision tree flow after implemented change
• Assist with the analysis and building of visit types, panels, provider and resource pools
• Provide input for updating existing Epic workflows or capturing data for new Epic workflows
• Provide end-user support, demonstrations of the Epic system, and other duties pertinent to onboarding and education
• Establish credibility at all levels within the department and promote a problem-solving partnership with colleagues
• Model outstanding customer service behavior, including timely and effective follow-up with customers
• Support physician practice integration into front-end Epic systems including discovery
• Build relationships internally with the Institute stakeholders and externally with the Epic ITD team
• Provide critical thinking for the execution of patient access operations
• Support managers and leaders to fulfill the role of change sponsor
• Provide direct support to front-line managers and supervisors as they help direct reports through change transitions

Qualifications

• High School diploma/GED and two years of Epic system experience in an outpatient setting (preferably in an academic medical center) or two years of experience supporting and optimizing Epic applications OR Associate’s Degree and one year of experience
• Solid understanding of workflows in the ambulatory environment
• Experience and comfort working at all levels of a healthcare organization
• Microsoft Office proficiency in Excel, Word, PowerPoint, & Visio
• Demonstrated leadership, team, organizational, and problem-solving skills

Preferred Qualifications

• Associate’s Degree

Physical Requirements

• Ability to perform work in a stationary position for extended periods
• Ability to travel throughout the hospital system
• Ability to operate a computer and other office equipment
• Ability to communicate and exchange accurate information

Personal Protective Equipment

• Follows Standard Precautions using personal protective equipment as required