[Hiring] Access Management Officer @RBC

Role Description

The Access Management Officer is responsible for providing technical and operational support for day-to-day administration, support and fulfillment for limited RBC operating system access requests/updates for PB&CB and Private Banking units following a centralized support model.

• Provide technical and operational support for day-to-day administration, support and fulfillment for limited RBC operating system access requests/updates.
• Complete high volume, low/medium complexity access provisioning requests with timeliness and accuracy.
• Leverage solid technical knowledge of Centralized PB&CB Unit operating system applications and their downstream impacts.
• Ensure knowledge level around the operational risk and regulatory requirements meet position requirements.
• Ensure appropriate approvals have been obtained and maintained for audit purposes.
• Follow all applicable mapped and documented processes and procedures; escalate and suggest innovative ways to circumvent process gaps.
• Build strong relationships, engaging in cross skilling, training, coaching, mentoring, and assisting colleagues.

Qualifications

• 5+ years in Branch or Centre environment
• High Speed Internet to Stable High Speed Internet Connection
• Good technical writing aptitude
• Strong written and verbal communications skills
• Solid ability to manage client and stakeholder relations
• Proven ability to manage multiple tasks and competing priorities
• Strong sense of urgency and the ability to shift tasks in high pressure environment
• Attention to detail and high degree of accuracy
• Ability to work independently as well as with other members of a team
• Highly motivated and with a strong growth mindset
• Ability to pivot, react and adapt to our changing environment
• Flexible on shift hours

Requirements

• French Bilingual (Nice-to-have)
• 1-2 years of experience in a technical/system access or operational related role with good working knowledge of RBC systems (e.g., Casper, Linx, Service Platform, CART, Application Launchpad, Iris, On-Demand, Originate, etc.)
• Strong analytical skills and attention to detail

Additional Job Details

• Address: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA
• City: Mississauga
• Country: Canada
• Work hours/week: 37.5
• Employment Type: Full time
• Platform: PERSONAL & COMMERCIAL BANKING
• Job Type: Regular
• Pay Type: Salaried
• Posted Date: 2026-01-06
• Application Deadline: 2026-02-03