[Hiring] Access Counselor @Rosecrance Behavioral Health

Role Description

The Access Counselor – Specialized Services plays a key role in coordinating access to care for clients, ensuring timely and effective solutions while supporting business development efforts. This position will:

• Primarily focus on access coordination.
• Contribute to building relationships with referral sources and expanding service opportunities.
• Demonstrate flexibility in meeting the needs of professional sources.
• Collaborate with internal and external stakeholders to identify growth opportunities.
• Maintain a strong community presence through regular outreach, meetings, and events.

Qualifications

• Bachelors Degree in Psychology, Social Work, Counseling, or related behavioral health field.
• Illinois Certified Addiction Counselor (CADC, or licensed in Illinois as a LSW or LPC).
• Must qualify as a MHP per Illinois Department of Mental Health Rule 132.
• Proven experience in behavioral health, social service, or related field.
• Experience in coordinating care with hospital systems, Employee Assistance Programs, or other safety-sensitive populations.
• Strong problem-solving abilities and organizational skills to manage complex cases and coordinate care.
• Excellent communication and interpersonal skills, both written and oral, for building effective relationships.
• Ability to present and coordinate information for clients, staff, and community sources.
• Strong computer skills required, including proficiency in operating various software applications and navigating digital platforms effectively.
• Familiarity with the Chicago and Rockford regions preferred.
• Valid driver’s license and the ability to meet agency insurance requirements.
• Belief in the mission and vision of Rosecrance.

Requirements

• Work hours prescribed and any additional hours deemed necessary for responsibilities assigned, including some evening and weekend availability.
• Serve as the primary point of contact for professional referral sources and clients, ensuring a seamless intake process.
• Assess client needs, determine eligibility, and coordinate services promptly and effectively.
• Collaborate with clinical and administrative teams to address client challenges and expedite solutions.
• Maintain detailed records and ensure compliance with regulatory and organizational standards.
• Build and maintain relationships with referral sources, including community organizations, healthcare providers, and local agencies.
• Collaborate with the business development team to identify and pursue new opportunities for growth.
• Represent the organization at community events, networking functions, and professional meetings.
• Engage with internal and external stakeholders daily to ensure alignment of access and growth strategies.
• Participate in cross-functional team meetings to share insights and updates.
• Spend at least one day per week in the community, meeting with referral sources and attending relevant events.
• Act as a liaison between the organization and the community, fostering trust and partnership.
• Understand and comply with all of the principles established by the Rosecrance Corporate Compliance Program and Code of Conduct.
• Perform all responsibilities in compliance with the mission, vision, values, and expectations of Rosecrance.
• Deliver exceptional customer service consistently to every customer.
• Serve as a role model for other staff, patients, and customers and demonstrate positive guest relations in representing Rosecrance.
• Assume other related responsibilities as assigned by leadership.

Benefits

• Medical, dental, and vision insurance (multiple plan options to meet your needs).
• 401(k) with employer match & discretionary contribution.
• Group Life Insurance, LTD, and AD&D.
• Tuition assistance & licensure/certification reimbursement.
• Paid Time Off, sick time, bereavement leave.
• Referral program earning up to $1,000 per hire!
• Wellness program, including an on-site gym at select facilities.
• Discounts at participating retailers.
• Daily pay available through UKG Wallet for financial flexibility.