Academic Records Specialist @Berklee College of Music, Incorporated

[Hiring] Academic Records Specialist @Berklee College of Music, Incorporated

Mar 31, 2025 - Berklee College of Music, Incorporated is hiring a remote Academic Records Specialist. 💸 Salary: unspecified. 📍Location: USA.

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Role Description

Berklee Online seeks an Academic Records Specialist for an up to 3-year temporary, 30 hour a week position supporting the Registrar Team during a multi-year initiative to implement Workday Student. Reporting to the Associate Registrar, the Academic Records Specialist will be responsible for the day-to-day administration of Berklee Online’s programs, including accredited courses, certificate programs, and undergraduate and graduate degree programs. The ideal candidate will have experience working with nontraditional students and have a strong customer service orientation, with effective communications skills, attention to detail, judgment, and ability to work independently, as part of a team, and with other departments. This is a remote position and the ideal candidate would be available during our business hours of 9:00am-5:00pm ET.

Create and adjust certificate program schedules.
Create and adjust course and certificate program orders.
Assist with the processing of transcript requests.
Process withdrawals, course changes, program changes, etc., for the non-degree student population.
Assist with the end of term and beginning of term processing for degree and non-degree students.
Adjust orders for promotions/discounts.
Assist with the coordination of certificates and letters of completion.
Track course transfers and withdrawals.
Maintain effective and prompt communications with students through both email and phone.
Assist with the management of the day-to-day operations of the non-degree student population.
Manage the final grade process including communicating deadlines and sending reminders to instructors, tracking missing grades, reviewing incomplete grades for accuracy, communicating to instructors regarding probation students, and completing the grade import process.
Assist with the comp request for faculty/staff as well as scholarship winners.
Act as a liaison to the advising team as it pertains to student inquiries.
Work collaboratively with the other members of the Registrar team to ensure all team goals are met.
Other duties as assigned.

Qualifications

Bachelor’s degree required.
Minimum of one year of experience in a university/college records and registration office required.
Experience working with non-traditional students.
Experience with FERPA.
Experience with Colleague, Workday, and Salesforce preferred.

Requirements

Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to work independently and make decisions based on established guidelines.
Demonstrate considerable judgment, accuracy, and consistency.
Must possess strong time management, organizational, and project management skills.
Data collection and analysis skills.
Music background is a plus.

Company Description

Berklee is the preeminent institute of contemporary music and the performing arts, offering undergraduate and graduate degree programs at its campuses in Boston, Massachusetts and Valencia, Spain, and through its award-winning distance learning program, Berklee Online. Dedicated to nurturing the creative and career potential of the world’s most inspired artists, Berklee’s commitment to arts education is reflected in the work of its students, faculty, and alumni—hundreds of whom have been recognized with Grammy, Tony, Oscar, and Emmy Awards. At Berklee College of Music and Boston Conservatory at Berklee, students explore interdisciplinary approaches to music, dance, theater, film, business, healthcare, education, technology, and more. Our pioneering youth programs reach underserved classrooms throughout the U.S. and beyond. With students and alumni from more than 100 nations and educational partners across the world, we are forging new connections among art forms, musical traditions, and technologies to build a dynamic, diverse, and collaborative global arts community.

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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Academic Records Specialist @Berklee College of Music, Incorporated

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Salary 💸 unspecified	Remote Location USA
Job Type part-time	Posted Mar 31, 2025

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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[Hiring] Academic Records Specialist @Berklee College of Music, Incorporated

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