[Hiring] 211 Specialist @24-MAG

Role Description

We are sharing a specialised remote consulting opportunity for experienced 211 Specialists, Information & Referral Specialists, and Benefits Navigators with strong expertise in government services, public benefits, community resource navigation, and direct public assistance to contribute their professional knowledge to advanced AI training and evaluation initiatives.

Selected professionals will:

• Review realistic public assistance inquiries.
• Develop structured evaluation criteria.
• Assess AI-generated responses for accuracy, completeness, and practical usefulness.

The work combines frontline public service experience with benefits navigation, referral assessment, and written feedback to improve how AI systems respond to questions about government programmes and community resources. Prior experience with AI training projects is not required.

Qualifications

• Professional experience as a 211 Specialist, Information & Referral Specialist, Benefits Navigator, or in a closely related public assistance role.
• At least 1 year of regular, high-volume public contact experience through telephone, chat, or in-person assistance.
• Demonstrated experience answering public inquiries concerning government services and community resources.
• Working knowledge of public benefits programmes, eligibility-related questions, and referral procedures.
• Familiarity with community assistance organisations and information and referral practices.
• Ability to identify appropriate resources and explain practical next steps for service users.
• Strong understanding of common questions and challenges encountered by individuals seeking public assistance.
• Ability to recognise inaccurate, incomplete, or outdated public service guidance.
• Excellent written communication skills, with an emphasis on clarity, precision, and actionable feedback.
• Strong attention to detail and ability to apply consistent evaluation standards.
• Experience conducting needs assessments or providing crisis intervention support is advantageous.
• Familiarity with community resource databases and service directories is preferred.
• Experience preparing informational guides, service scripts, or training materials is beneficial.
• Experience supporting diverse populations, including rural communities and Spanish-speaking service users, is advantageous.
• Ability to work independently and communicate effectively in an asynchronous remote environment.
• Strong organisational skills and the ability to complete structured review assignments accurately.
• Must be based in the United States.
• Availability to begin promptly and commit 10–20 hours per week.

Requirements

• Freelance / contract engagement.
• Fully remote — United States only.
• Compensation: $30–$40/hour.
• Expected Commitment: 10–20 hours per week.
• Project Duration: Short-term engagement.
• 10 available openings.
• Candidates should be prepared to begin promptly.
• At least 1 year of regular, high-volume public contact experience.
• Professional Background: 211 information and referral services, public benefits navigation, or related community assistance roles.
• Responsibilities will include reviewing realistic caller questions, defining response standards, and evaluating AI-generated guidance.
• Deliverables will consist of structured assessments, written evaluation criteria, and actionable feedback.
• Work will be conducted remotely through asynchronous collaboration with the project team.
• Experience with community resource databases, needs assessment, or public assistance training materials is particularly relevant.
• Previous experience with AI training projects is not required.

Company Description

This opportunity is available through 24-MAG LLC. We connect experienced professionals with remote consulting opportunities across technical, evaluation, and project-based workstreams.

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