[Hiring] WFM & AI Solutions Lead @Securitas Security Services

Role Description

The WFM & AI Solutions Lead provides ongoing support for the Infor WFM Solution, addressing design gaps, enhancements, and evolving requirements. This role involves analyzing organizational, business, and application systems to propose process efficiencies, deliver dynamic solutions, partnering with testing leads for robust testing, and providing production-level support for complex issues. The analyst will also collaborate with various teams to document the standard and custom solutions for Infor WFM, Infor OS and their related modules and ensure compatibility and integration across workstreams and product lines. The ideal candidate will have a background in artificial intelligence (AI), automation and hands-on experience integrating AI-driven solutions into enterprise platforms such as Infor Workforce Management (WFM).

• AI Solution Development: Design, develop, and implement AI models and algorithms, integrating them into existing or new applications.
• Provide analysis of organizational system adoption to identify and deliver dynamic solutions to address end-user concerns, desired functionality, and new organizational/industry/system requirements where approved by leadership.
• Partner with testing leads for robust testing of requirements across workstreams, product lines, and solutions to ensure compatibility, lower regression occurrences, and maintain code integration.
• Partner with all teams to provide clear documentation of custom Data Lake configuration and solution as it evolves over its lifetime and development.
• Draft and refine functional design documentation for standard configuration reference and in support of custom development of system processes.
• Provide Production Level support for detailed and complex issues requiring intense data review, script development and execution, and coordination with WFM Vendor support teams.

Qualifications

• Bachelor’s degree in related field or equivalent combination of training and experience.
• 3-5 years’ experience (preferably with the Infor Cloud Suite for WFM, OS and Mongoose) in WFM Time and Attendance, WFM Multi View Scheduling, WFM Labor Forecasting, Infor Data Lake, Electronic Time Capture.
• 1+ years of experience in software development with a focus on AI, Automation or Agentic AI application development and integration.

Requirements

• Device Usability Review: Evaluate the usability of devices, including setup, configuration, installation, network options, maintenance, costs, support, troubleshooting, and attestations.
• Documentation: Provide detailed documentation related to installation and interfacing.
• Security Support: Access to application, including setup or fixing access and security roles, proposal, and testing of Functional security groups in IFS.
• Mongoose Access Support: User setup and Hierarchy Access.
• Replication Process and Environment Configuration: Understanding the replication from WFM to DL, including IMS Document Name and Flows Configurations, BOD auditing, and monitoring using Data Lake tools.
• Data Extraction and Documentation: Collaborating with third-party vendors for data extraction and loading to Oracle.
• Environment Strategy and Support: Create a defined review and correction process of WFM registry and API items in non-production instances.
• API and Data Flow Validation: Review API Gateway and Data Lake APIs where applicable.

Benefits

• Competitive salary and comprehensive benefits.
• Opportunities for growth within a global organization.
• Collaborative, inclusive culture that values initiative and innovation.
• Meaningful work that contributes directly to the safety and success of our clients.

Company Description

Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.