[Hiring] Staff Applied AI Engineer @Invoca

Role Description

Are you passionate about harnessing the power of generative AI and foundation models to build truly intelligent products? At Invoca, we're a team of innovators committed to building exceptional teams and groundbreaking AI solutions. This is a unique opportunity to architect the next generation of AI-powered customer experiences, making a direct and measurable impact on our products and the success of our clients.

As a key member of our Data Platform team, you won't just build models; you'll architect the future of how businesses understand and interact with their customers. You will:

• Architect and Deploy Applied AI Systems: Design, build, and deploy scalable, production-grade applications using foundation models and other advanced AI techniques to directly influence product performance and efficiency.
• Engineer Advanced RAG and Agentic Systems: Go beyond basic implementation. Engineer robust Retrieval-Augmented Generation (RAG) pipelines and multi-step agentic workflows that can reason, use tools, and solve complex problems.
• Contribute to Agentic AI System Evaluation: Establish and manage rigorous evaluation frameworks for complex AI agents, assessing the entire agentic process, including the validity of reasoning steps, correctness of tool use, task completion rates, and overall robustness.
• Excel in Prompt Engineering and Optimization: Craft, test, and manage sophisticated prompt chains and templates to ensure optimal performance, reliability, and cost-effectiveness from our AI models.
• Build for Scale and Reliability: Develop resilient serving architectures that seamlessly integrate Large Language Models (LLMs) with enterprise systems, ensuring high availability and performance.
• Champion MLOps for Applied AI: Develop and maintain sophisticated MLOps and CI/CD pipelines tailored for the unique challenges of generative AI, including prompt versioning, RAG pipeline management, and continuous evaluation of agent behavior.
• Translate Business Needs into AI-Powered Solutions: Work as a strategic partner to product and engineering teams, deeply understanding customer challenges and translating them into innovative, viable, and impactful AI features.

Qualifications

• 7+ years of professional experience in Applied AI Engineering, ML Engineering, or a closely related role with a strong focus on building and deploying AI-powered products and applications.
• Advanced proficiency in Python and hands-on experience building applications with leading AI/ML frameworks (e.g., LangChain, LlamaIndex, CrewAI, PyTorch).
• Demonstrated success deploying and maintaining applications powered by LLMs and other generative models in a production environment.
• Deep, hands-on experience designing, building, and optimizing RAG pipelines, including expertise in vector databases (e.g., Qdrant, Pinecone, Weaviate).
• Demonstrable experience with modern evaluation techniques for multi-step AI agents.
• Demonstrable skill in designing, testing, and optimizing complex prompts and few-shot examples.
• Experience in fine-tuning foundation models for specific downstream tasks.
• Advanced proficiency with API-driven frameworks for accessing and serving self-hosted foundation models.
• A proven ability to optimize AI systems for low latency and high throughput.
• Intermediate proficiency with MLOps tooling (e.g., MLFlow, Arize).
• Bachelor's Degree in Computer Science, Engineering, Statistics, or a related field (or equivalent practical experience). An advanced degree (Master's or Ph.D.) is a strong plus.

Requirements

• This role is remote and open to candidates located in the United States and Canada only.
• Please note that we are unable to provide visa sponsorship for this position.

Benefits

• Flexible Time Off – We encourage a healthy work-life balance with a flexible paid time off policy.
• Paid Holidays – Invoca provides 16 U.S. paid holidays, including a winter break.
• Health Benefits – Our healthcare program includes medical, dental, and vision coverage.
• Fertility assistance is also included.
• Retirement – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock Options – All employees are invited to share in Invoca’s success through stock options.
• Mental Health Program – Well-being support is available through our SpringHealth program.
• Paid Family Leave – Up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave – Up to 12 weeks of 100% paid leave for childbirth and medical needs.
• InVacation – A bonus after 7 years of service.
• Wellness Subsidy – A subsidy that can be applied toward gym memberships, fitness classes, and more.

Company Description

Commitment to our customers, collaboration, and continuous improvement in a positive environment are more than words written on a wall at Invoca, it’s our way of life. We take pride in an inclusive and egoless culture that helps us drive innovation and build value for both our customers and our people.