[Hiring] ServiceNow AI Architect @Nexthire

Role Description

We are looking for a ServiceNow AI Architect to lead the design and implementation of next-generation, AI-powered enterprise solutions on the ServiceNow platform. This is a high-impact, strategic role where you will define how AI is embedded into enterprise workflows—driving intelligent automation, conversational AI, and autonomous operations at scale.

We are seeking a Strong and Seasoned ServiceNow Architect with deep expertise in AI-driven ServiceNow capabilities including:

• Now Assist
• Now Assist Virtual Agent (VA)
• Agentic AI
• Predictive Intelligence
• Task Intelligence
• AI Control Tower (AICT)

The ideal candidate will lead architecture, design, governance, and enterprise-scale implementation of AI-powered solutions on the ServiceNow platform. This role requires strategic thinking, strong technical leadership, and hands-on experience architecting intelligent automation, conversational AI, and AI governance frameworks within complex enterprise ecosystems.

Qualifications

• 10+ years of IT experience with 7+ years of deep ServiceNow experience.
• Proven experience architecting enterprise-scale AI solutions within ServiceNow.
• Strong hands-on expertise in Agentic AI, Now Assist, Virtual Agent, Predictive Intelligence, Task Intelligence, and AICT.
• Solid understanding of LLM architecture, prompt engineering, RAG frameworks, and AI validation methodologies.
• Experience designing Agentic AI orchestration and autonomous workflow solutions.
• Strong knowledge of ServiceNow platform architecture, CMDB, integrations, and security best practices.
• Experience with enterprise integration patterns and API-led connectivity.
• ServiceNow Certified System Administrator (CSA) required.
• CIS-ITSM, Certified Application Developer (CAD), and AI-related certifications preferred.
• Strong experience in Agile, SAFe, or enterprise delivery frameworks.
• Excellent stakeholder management, executive communication, and leadership skills.
• Ability to drive architectural governance and define enterprise AI standards.

Requirements

• 10+ years of IT experience with 7+ years of deep ServiceNow experience.
• Proven experience architecting enterprise-scale AI solutions within ServiceNow.
• Strong hands-on expertise in Agentic AI, Now Assist, Virtual Agent, Predictive Intelligence, Task Intelligence, and AICT.
• Solid understanding of LLM architecture, prompt engineering, RAG frameworks, and AI validation methodologies.
• Experience designing Agentic AI orchestration and autonomous workflow solutions.
• Strong knowledge of ServiceNow platform architecture, CMDB, integrations, and security best practices.
• Experience with enterprise integration patterns and API-led connectivity.
• ServiceNow Certified System Administrator (CSA) required.
• CIS-ITSM, Certified Application Developer (CAD), and AI-related certifications preferred.
• Strong experience in Agile, SAFe, or enterprise delivery frameworks.
• Excellent stakeholder management, executive communication, and leadership skills.
• Ability to drive architectural governance and define enterprise AI standards.

Company Description