[Hiring] Senior Solutions Architect, AI Automation & Augmentation @NICE

Role Description

The Senior Solutions Architect is a highly skilled, professional and technical individual focused on supporting NiCE internal support organizations through AI-driven initiatives. This role partners closely with internal support leaders, business stakeholders, and cross-functional teams to map processes, identify high-value AI opportunities, and deliver scalable solutions that improve internal employee support outcomes.

• Help support teams use AI to augment or automate their work through AI agents, assistants, and workflow automations—using platforms such as n8n as a core part of the solution stack.
• Combine strong business operational knowledge with hands-on AI expertise, doing some development yourself while also enabling others to confidently use AI tools to solve their own problems.

How will you make an impact?

• Partner with business stakeholders to map current workflows, identify ROI-backed opportunities (reduced effort, improved employee experience, measurable efficiency gains), and define future-state AI-enabled processes.
• Design, build, and iterate on AI solutions and automations in n8n, Copilot Studio, and other AI/automation tools; create reliable agents and assistants that remove manual work.
• Understand and work within NiCE internal processes and systems (e.g., CRMs, knowledge bases, ticketing/support tools, and operational platforms) to ensure solutions fit real-world constraints.
• Collaborate with IT and Developers when needed to overcome technical obstacles, integrate securely with enterprise systems, and scale solutions.
• Enable and upskill internal support teams to use AI effectively—through reusable patterns, playbooks, coaching, and hands-on problem solving.
• Maintain expertise in modern AI approaches and apply them pragmatically to internal operations, including LLMs, RAG, GPT-based assistants, Copilot ecosystems, MCP servers, APIs, JSON, and light scripting. Use AI tools to debug and resolve workflow or code errors.

Qualifications

• 5+ years of experience in solutioning, business process improvement, operations consulting, or similar roles driving cross-functional change.
• Proven ability to translate operational needs into practical AI use cases and deliver outcomes against clear success metrics.
• Strong, applied knowledge of AI and NLP technologies (LLMs, RAG, GPTs, Copilot-style assistants, AI agent patterns, MCP servers).
• Hands-on experience building automations/assistants with n8n (or comparable orchestration tools); comfort developing in Copilot Studio or similar platforms.
• Working knowledge of API integrations, JSON, and basic coding/scripting; able to use AI tools to debug and manipulate code or automation errors.
• Demonstrated curiosity and ongoing personal or professional use of AI tools to improve workflows—someone who experiments, learns fast, and brings practical AI habits into the role.
• Excellent stakeholder management and communication skills, with the ability to drive adoption and help others become effective with AI.
• Comfortable operating in a fast-paced environment, balancing multiple initiatives and iterating quickly based on feedback and results.

Benefits

• Join an ever-growing, market-disrupting, global company where the teams work in a fast-paced, collaborative, and creative environment.
• Endless internal career opportunities across multiple roles, disciplines, domains, and locations.
• If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!