[Hiring] Senior Consultant, AI @Konica Minolta Business Solutions (Canada) Ltd.

Role Description

Exciting Opportunity with Konica Minolta in Canada. Remote role - preferably in the Mississauga, Ontario area but open across Canada.

• Serve as a trusted advisor to internal and customer stakeholders, establishing strong relationships and understanding of unique business needs.
• Lead the design and implementation/delivery of AI solutions, AI Training, Adoption, or Assessments, ensuring alignment with customer objectives.
• Consult on and build custom AI agents using both Microsoft and industry technologies.
• Collaborate with cross-functional teams to execute comprehensive solutions.
• Be an ambassador of IT Weapons message and culture to colleagues and customers.
• Foster and maintain positive relationships with other teams in the organization.
• Professionally document all work performed and submit accurate timesheets daily.
• Constant focus on improving IT Weapons Design and Build standards.
• Collaborate with customers to understand business processes to uncover opportunities for automation or improvements.
• Maintain an agile mindset with a constant focus on delivering the right solution for the customer.
• Assist with providing project scope and designing solutions.
• Assist the Solutions Architecture team with developing Statements of Work and proposals.
• Act as a senior technical resource and escalation point for members of the Consulting teams.
• Assist in identifying new revenue opportunities through AI-driven solutions.
• Ensure the application of responsible AI practices, including strong data privacy protections, bias identification and mitigation, and ethical AI use.
• Participate in the initiation and execution of research & development (R&D) initiatives.
• Maintain relevant certifications and contribute to internal knowledge sharing.
• Stay up-to-date on the Microsoft AI roadmap and ecosystem, while maintaining a broad understanding of industry AI trends.
• Conduct usage and adoption analytics, prompt tuning, and feedback loops to improve AI agent performance.
• Collaborate with internal teams to develop AI-based managed services.
• Develop reusable assets, templates, and best practices for AI Solution engagements.

Qualifications

• University Degree and/or related Technical Diplomas are encouraged.
• 10+ Years experience executing technical implementations.
• 7+ Years experience leading technical implementations.
• Proven assessment, design, planning documentation, and implementation experience.
• 7+ Years of hands-on experience with Microsoft 365 technologies, including Power Platform, Teams, Microsoft Graph and Azure OpenAI.
• Expert-level experience deploying AI and Business Process Automation solutions in customer environments.
• Experience with N8N and Zapier is considered a strong plus.
• Proven experience delivering solutions in mid-market and enterprise customers.
• Large, complex project management experience.
• Proven dedication to enabling quality through continuous improvement.
• Extensive experience delivering customer-facing training and enablement.
• Strong understanding of Microsoft security, compliance, and identity solutions.
• Experience with data governance, information architecture, and optimizing data access for AI workloads.
• Familiarity with prompt engineering, conversational design, or Copilot Studio is a strong plus.
• Discipline to work remotely.
• Ability to travel when required.

Requirements

• Relevant technical certifications highly desirable:
• Microsoft Certified: Microsoft 365 Certified: Enterprise Administrator Expert
• Microsoft Certified: Power Platform Solution Architect Expert
• Microsoft Certified: Azure AI Engineer Associate
• Microsoft Certified: Security, Compliance, and Identity Fundamentals
• OpenAI or Microsoft Copilot-related training/certifications
• Strong consulting, communication, and stakeholder management skills.
• Familiarity with the MSP service delivery models and managed services packaging.

Company Description

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio.

• Business technology offerings include IT Services, intelligent information management, video security solutions, and managed print services.
• Ranked on the Forbes 2025 America's Best Large Employers list.
• Included on CRN’s MSP 500 list numerous times.
• Recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years.
• Celebrating 20 years of the bizhub brand.