[Hiring] Principal Agentic Architect @Coupa Software

Role Description

The Principal Agentic Architect is the primary visionary for Coupa’s most strategic AI-led engagements. You are responsible for setting the "North Star" for how a customer’s procurement and finance organization will evolve from human-led manual tasks to Agentic-led orchestration.

You are a process architect who thinks in "intents" and "outcomes." You will partner with C-suite stakeholders to identify high-impact workflows where Agentic AI can be deployed, creating the strategic blueprint that the Agentic Architects and Enterprise Solution Managers will then build into reality.

What You'll Do:

• AI Opportunity Mapping: Lead workshops to deconstruct legacy procurement workflows and identify where Coupa Agents (native or custom) can drive the highest ROI.
• Agentic Deployment Strategy: Help clients determine the "where" and "how" of agent deployment, deciding which processes should be fully autonomous vs. human-in-the-loop.
• Target Operating Model Design: Define the future-state metrics (KPIs) that the AI transformation must achieve, ensuring they align with board-level goals.
• Maturity Audit: Evaluate the customer’s AI Readiness across three lenses:
  • Culture (willingness to trust agents)
  • Data (is the intelligence layer fueled correctly?)
  • Process (is the workflow "agent-ready"?)
• Blocker Mitigation: Identify internal policy or workforce hurdles early and partner with leadership to dismantle them.
• Organizational Change (OCM): Advise on workforce shifts, including the creation of AI Centers of Excellence (COE) and the retraining of staff to manage an "AI Workforce."
• Policy Transformation: Guide customers on updating internal governance to allow for autonomous agent actions (e.g., automated contract redlining or tail-spend negotiation).
• Architect Collaboration: Act as the "Tone Setter" for the technical team. You define the Vision; the Agentic Architect defines the Build.
• Roadmap Integration: Bridge the gap between the customer’s long-term transformation goals and the Coupa Product Roadmap to ensure the client is always ahead of the curve.

Qualifications

• Agentic AI Expertise: Deep understanding of the GenAI and Agentic AI landscape (LLMs, RAG, autonomous agents). You must understand what agents can and cannot do today.
• Procurement/Finance Domain: Professional fluency in Source-to-Pay (S2P) processes. You need to understand the "Legacy" pain points to architect the "Agentic" solution.
• Executive Presence: Possess the dual-fluency to secure C-Suite buy-in on AI vision while simultaneously collaborating with functional leads to map that vision to day-to-day S2P workflows.
• Proven Digital Transformation Leadership: 10+ years of experience leading large-scale, cross-functional digital transformation initiatives at the Enterprise level.
• Coupa Experience: Previous experience with the Coupa platform is a plus, but we value Agent-First Thinking above platform familiarity.
• Consulting Pedigree: Experience in Tier-1 management consulting or leading massive digital transformation projects.

Benefits

• Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
• Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
• Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.